Responding to spam complaints

[Mally Mclane <]

Hi,


The RIPE NCC is currently exploring ways to improve how it responds to the
spam complaints it recieves, and what better place to ask than the anti-spam
wg? ;)

Currently, we respond to spam complaints with a standard text, which
extracts whois output, such as:

http://www.mally.net/reply.txt

We also have two autoresponders:

nicdb@localhost
rfc1918@localhost

along with RFC1918-RIPE in the database.

and a (hopefully) helpful webpage:

http://www.ripe.net/ripencc/faq/abuse.html


Which still doesnt seem to be enough :( So, what I want to know is, how do
you guys do it? I assume you must (thanks to spamcop!) misdirected email
complaints, how do you handle? Just reply saying 'not us'? Or...?

Any comments/advice/ideas gratefully recieved :)


Cheers,


Mally Mclane
RIPE NCC Operations