[members-discuss] RIPE NCC LIR Ticketsystem

Hi,

On 4/3/19 10:55 AM, Kwalwasser, Thomas W. wrote:
> Please stop spamming everyone on this list with a "Hi" response.
> Extremely annoying.

maybe you should read the whole mail instead of just the "Hi"?

> -----Original Message-----
> From: members-discuss <members-discuss-bounces at ripe.net> On Behalf Of Gert Doering
> Sent: 03 April 2019 09:53
> To: Hansen, Christoffer <christoffer at netravnen.de>
> Cc: members-discuss at ripe.net
> Subject: Re: [members-discuss] RIPE NCC LIR Ticketsystem

Having a bunch of headers inline is as much annoying too ...

>> Looking at the documentation. A functionality to view your own tickets
>> in the LIR portal can be (and should be) implemented. Will be really
>> helpful to all members. Should the NCC choose to put this feature on
>> the roadmap for future implementation.
> 
> This is still missing the point.  Having a ticket system that requires two different paths to handle a ticket ("add a text" can only done by mail, "add an attachment" can only be done by web UI) is a spawn from second or third layer of hell.  Adding a read-only view to the web will make it marginally better, but still totally broken usability.

I'd like to get the "How many tickets are in the queue" and "how long 
does it take to get a response" stats back ...
Even though it's roughly 24hrs for a ticket reply a bit of transparency 
wouldn't be so bad.

Cheers,
Dominik