[members-discuss] RIPE NCC LIR Ticketsystem

Please stop spamming everyone on this list with a "Hi" response.
Extremely annoying.


-----Original Message-----
From: members-discuss <members-discuss-bounces at ripe.net> On Behalf Of Gert Doering
Sent: 03 April 2019 09:53
To: Hansen, Christoffer <christoffer at netravnen.de>
Cc: members-discuss at ripe.net
Subject: Re: [members-discuss] RIPE NCC LIR Ticketsystem

Hi,

On Wed, Apr 03, 2019 at 10:41:49AM +0200, Hansen, Christoffer wrote:
> On 03/04/2019 10:37, Gert Doering wrote:
> > I can only second this - the new ticket system is a true masterpiece
> > in coming up with a more complicated way to communicate with the NCC
> > than with any other system out there.
>
> https://developer.zendesk.com/rest_api/docs/support/tickets
>
> Looking at the documentation. A functionality to view your own tickets
> in the LIR portal can be (and should be) implemented. Will be really
> helpful to all members. Should the NCC choose to put this feature on
> the roadmap for future implementation.

This is still missing the point.  Having a ticket system that requires two different paths to handle a ticket ("add a text" can only done by mail, "add an attachment" can only be done by web UI) is a spawn from second or third layer of hell.  Adding a read-only view to the web will make it marginally better, but still totally broken usability.

So whoever designed this and pay for it must really hate the intended users.

Gert Doering
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have you enabled IPv6 on something today...?

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