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[members-discuss] RIPE NCC LIR Ticketsystem
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Hansen, Christoffer
christoffer at netravnen.de
Wed Apr 3 10:57:58 CEST 2019
On 03/04/2019 10:52, Gert Doering wrote:
> This is still missing the point. Having a ticket system that requires
> two different paths to handle a ticket ("add a text" can only done by
> mail, "add an attachment" can only be done by web UI) is a spawn from
> second or third layer of hell. Adding a read-only view to the web will
> make it marginally better, but still totally broken usability.
With every ticket system. The history and possibility for users to
access full history and interaction for all tickets associated with them
will always makes sense.
That RIPE NCC have (not yet(?)) implemented this functionality, can (at
this point in time) be considered not a whole 100 % satisfactory from a
members point of view.
--
Christoffer
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