[members-discuss] RIPE NCC LIR Ticketsystem

Hi,

On 4/3/19 01:52, Gert Doering wrote:
> Hi,
>
> On Wed, Apr 03, 2019 at 10:41:49AM +0200, Hansen, Christoffer wrote:
>> On 03/04/2019 10:37, Gert Doering wrote:
>>> I can only second this - the new ticket system is a true masterpiece
>>> in coming up with a more complicated way to communicate with the NCC
>>> than with any other system out there.
>> https://developer.zendesk.com/rest_api/docs/support/tickets
>>
>> Looking at the documentation. A functionality to view your own tickets
>> in the LIR portal can be (and should be) implemented. Will be really
>> helpful to all members. Should the NCC choose to put this feature on the
>> roadmap for future implementation.
> This is still missing the point.  Having a ticket system that requires
> two different paths to handle a ticket ("add a text" can only done by
> mail, "add an attachment" can only be done by web UI) is a spawn from
> second or third layer of hell.  Adding a read-only view to the web will
> make it marginally better, but still totally broken usability.
>
> So whoever designed this and pay for it must really hate the intended users.

to add to the misery... if you do use e-mail and send a document by 
e-mail (let's say a copy of a passport), that document is then stored on 
a third-party's servers and available to anyone crawling the web (or who 
has received a copy of the ack. mail)

I've raised this problem for about a year now (or more) and seems the 
NCC is just ignoring it.

/elvis

>
> Gert Doering
>          -- NetMaster
>
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Elvis Daniel Velea
V4Escrow LLC
Chief Executive Officer
E-mail: elvis at v4escrow.net
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