Billing Procedure and Fee Schedule for LIRs 2013

Introduction

The following information outlines the billing and payment procedure for RIPE NCC members. This webpage replaces the annual billing procedure document and should be read in conjunction with the "RIPE NCC Standard Service Agreement" and the RIPE NCC Charging Scheme 2013. The RIPE NCC is a not-for-profit membership organisation. RIPE NCC members pay a service fee every year for each Local Internet Registry (LIR) they hold, in accordance with the fees determined by the RIPE NCC General Meeting.

During the last General Meeting held in Amsterdam on 26 September 2012, the proposed Charging Scheme for 2013 was accepted by the members.

What does this mean for your registry?

All RIPE NCC members will be charged an annual fee of €1,800 for each LIR they hold. The separate charge of €50 per Provider Independent (PI) number resource assignment will be continued. Contrary to previous years, AS Numbers are excluded from this separate charge.

Fee Schedule 2013

The RIPE NCC service fees are a fixed annual charge. To determine the billing fee for a member, we charge an annual fee of €1,800 and we calculate the Provider Independent number resource assigned to or via your LIR up to 1 October 2012. A €50 fee will be charged for each independent Internet number resource assigned to the registry. Independent resources include Provider Independent IPv4 and IPv6 address assignments, anycasting assignments and IXP IPv6 and IPv4 address assignments.

Multiple Independent IPv4 and Independent IPv6 assignments made on the same day to the same customer will have one single charge of €50.

New members pay a one-time sign-up fee of €2,000, which is included in the first invoice. If existing members need to re-sign the “RIPE NCC Standard Service Agreement” (for example, in case of an organisation name change), no sign-up fee will be charged.

Registries established during the course of the year are charged as follows:

Payment Procedure

We send out invoices by post in January 2013 to the billing address shown in the registry file. We also send a copy of the invoice by email to the LIR billing contact. The invoices cover provision of services for the following calendar year. Payment is due 30 days after the date shown on the invoice.

After the invoice has been sent, three reminders for this invoice are sent in case of non-payment. As of 1 October 2013, reminders are sent by email only (not by post).

• First Reminder (30 days)
  The first reminder is sent by email 30 days after the date of the invoice. The LIR billing contact receives a copy of the reminder by email. The first reminder has no direct consequence on the service level of the LIR.

• Second Reminder (60 days)
  If the RIPE NCC does not receive payment within 60 days of the date of invoice, a second reminder is sent to the registry. At this stage, the RIPE NCC will not approve any Internet number resource requests until the registry has paid the outstanding fee.

• Third Reminder (90 days)
  If payment has not reached the RIPE NCC within 90 days of the date of invoice, a third reminder is sent to the registry. The service level of the LIR is at this point set to NONE. From this moment on, the LIR will only be able to contact the RIPE NCC Billing Department to pay the fee that is due.

• Closure
  When the LIR fails to make the payment within 120 days, the RIPE NCC starts the process of closing the LIR.

Payment Time Frame

Registries in the process of a closure or registries that have been permanently closed must pay the outstanding amounts as well as a reopening fee of €2,000 in order to reopen the registry.

Note: By prior arrangement, it is possible to change your invoicing period and be billed half-yearly or quarterly. This must be requested by 20 December. Note that during the year at issue it is not possible to change the invoicing period.

To make sure the invoices and reminders arrive at the right email address, it is important to keep the registry file up-to-date. This can be done via the LIR Portal or by contacting [email protected]. It is the responsibility of the registry to inform the RIPE NCC of any changes to the billing contact information. Please note that if a registry ends its RIPE NCC membership in the course of the RIPE NCC financial year, the service fee for that registry must still be paid in full. Copies of invoices will only be sent to the registered billing contacts listed in the LIR Portal.

Methods of Payment

Docdata Payments
To improve the ease and efficiency of your credit card payments, we have a reliable and easy-to-use service, hosted by a trusted third party, Docdata Payments.

Docdata Payments handles all online credit card payments (American Express, MasterCard and VISA) made to the RIPE NCC. You can also pay by bank transfer.

Not all payment options are offered in all countries.

How to Pay Your Invoice

• Credit Card
  All invoices that we send by email (in .pdf format) include a unique payment URL. If you click on this link, you will be taken to a payment screen where you can complete your transaction by selecting your payment method.

• PayPal
  All invoices that we send by email (in .pdf format) include a unique payment URL. If you click on this when you are online, you will be taken to a payment screen where you can complete your payment by selecting the PayPal option.
• Debit cards
  All invoices that we send by email (in .pdf format) include a unique payment URL. If you click on this when you are online, you will be taken to a payment screen. Please select VISA as your payment method, as VISA processes the debit card payments. This option is only available for specific debit cards in the following countries: France (Carte Bleue), Italy (Carta Sr, PostePay and Visa Electron), Denmark (Dankort) and Spain (4B, Euro6000, Servired).
• Maestro
  All invoices that we send by email (in .pdf format) include a unique payment URL. If you click on this when you are online, you will be taken to a payment screen where you can complete your payment by selecting the Maestro option. This option is only available in Belgium, the United Kingdom, Austria and Spain.
• iDeal
  All invoices that we send by email (in .pdf format) include a unique payment URL. If you click on this when you are online, you will be taken to a payment screen where you can complete your payment by selecting iDeal as your payment option. This option is only available in the Netherlands.
• Bank Transfer
  If you do not want to pay your invoice through Docdata Payments and would prefer to pay by bank transfer, please make sure you mention the payment reference (this means the “Customer Number” and your invoice number). It helps us if you also mention your registry ID with the payment reference.

Note:

• Payments should be made in euros.
• Online payments should be made against the full invoice amount. It is not possible to make partial payments via the online payment system.
• We cannot accept cheques. Any cheques that we receive will be returned to the registry's billing address.

Payment Status

You can view your account details and payment status of your invoices when you log in to the LIR Portal. You can also contact [email protected] if you require confirmation that payment has been received.

If you have any questions about your invoice or if you experience trouble using the online payment system, please contact: [email protected]