[ris-int] rispeering e-mails are ticketized from now on.
Henk Uijterwaal (RIPE NCC) henk at ripe.net
Fri Jul 2 16:03:04 CEST 2004
Arife, I'm having pretty much the same problems as James. I can see 3 tickets, but every time, I try to access a ticket, I get a bunch of permission denied like: rtt: Error: Could not open message file '/ncc/TicketDB/Messages/2004/06/NCC#2004063336/NCC#2004063336.001' rtt: Error: Could not open message file '/ncc/TicketDB/Messages/2004/06/NCC#2004063336/NCC#2004063336.002' Cannot open dir /ncc/TicketDB/Messages/2004/06/NCC#2004063336: Permission denied Invalid registry name none When I try to do "show messages" on a ticket, I get a pop-up window saying "cannot read NCC#2004070127/subject". Any suggestions? Henk Do I have to be in the RIS request group? [x49:12] groups henk henk : projects staff tt-req named role infomnt test-traffic rttuser sudo-np eng-mt [x49:13] groups arife arife : projects staff tt-req named role test-traffic rttuser cvs sudo-np ris-request > > Hi Guys, > > When you get xrtt, please first resize window, make it bigger. Then you will > see window is divided two half. First one has the list of tickets, > each ticket might have more than one e-mail, and the second half has > the list of e-mails that are related to ticket you choose at first half. > > If you try to see the ticket (double left click), you get the error message > James sent. If you like to see e-mail related your ticket you should > go to second part and do double left click on the message. Also in this > part you should see all the replies which is related with this ticket. > > If you like answer one of those tickets, please first own the ticket > by Ticket Data section and then go an reply. > > Arife > > > > > it does not work? It looks, it works for me. It should also work for you. > > > > > > It does run, but I don't see any open tickets. > > > > I get error messages like: > > > > Cannot open dir /ncc/TicketDB/Messages/2004/06/NCC#2004063337: No such file or > > directory > > Cannot open Event File > > /ncc/TicketDB/Messages/2004/06/NCC#2004063337/NCC#2004063337.evt : No such > > file or directory > > Cannot open Message File > > /ncc/TicketDB/Messages/2004/06/NCC#2004063337/NCC#2004063337.000 : No such > > file or directory > > Cannot open dir /ncc/TicketDB/Messages/2004/06/NCC#2004063337: No such file or > > directory > > Cannot open Message File > > /ncc/TicketDB/Messages/2004/06/NCC#2004063337/NCC#2004063337.000 : No such > > file or directory > > Use of uninitialized value in string eq at /usr/local/ncc/bin/xrtt line 3518. > > > > > > James > ------------------------------------------------------------------------------ Henk Uijterwaal Email: henk.uijterwaal(at)ripe.net RIPE Network Coordination Centre http://www.amsterdamned.org/~henk P.O.Box 10096 Singel 258 Phone: +31.20.5354414 1001 EB Amsterdam 1016 AB Amsterdam Fax: +31.20.5354445 The Netherlands The Netherlands Mobile: +31.6.55861746 ------------------------------------------------------------------------------ Process and Procedure are the last hiding place of people without the wit and wisdom to do their job properly. (David Brent).
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