[ris-int] rispeering e-mails are ticketized from now on.
Rene Wilhelm wilhelm at ripe.net
Fri Jul 2 16:24:59 CEST 2004
> Do I have to be in the RIS request group? > > [x49:12] groups henk > henk : projects staff tt-req named role infomnt test-traffic rttuser > sudo-np eng-mt > [x49:13] groups arife > arife : projects staff tt-req named role test-traffic rttuser cvs sudo-np > ris-request not sure about ris-request, but rttuser is required to access the TicketDB directory tree. x27$ ls -ld /ncc/TicketDB/Messages drwxrws--- 12 rttadmin rttuser 4096 Feb 5 13:35 /ncc/TicketDB/Messages -- Rene > > > > > > > > > Hi Guys, > > > > When you get xrtt, please first resize window, make it bigger. Then you will > > see window is divided two half. First one has the list of tickets, > > each ticket might have more than one e-mail, and the second half has > > the list of e-mails that are related to ticket you choose at first half. > > > > If you try to see the ticket (double left click), you get the error message > > James sent. If you like to see e-mail related your ticket you should > > go to second part and do double left click on the message. Also in this > > part you should see all the replies which is related with this ticket. > > > > If you like answer one of those tickets, please first own the ticket > > by Ticket Data section and then go an reply. > > > > Arife > > > > > > > it does not work? It looks, it works for me. It should also work for you. > > > > > > > > It does run, but I don't see any open tickets. > > > > > > I get error messages like: > > > > > > Cannot open dir /ncc/TicketDB/Messages/2004/06/NCC#2004063337: No such file or > > > directory > > > Cannot open Event File > > > /ncc/TicketDB/Messages/2004/06/NCC#2004063337/NCC#2004063337.evt : No such > > > file or directory > > > Cannot open Message File > > > /ncc/TicketDB/Messages/2004/06/NCC#2004063337/NCC#2004063337.000 : No such > > > file or directory > > > Cannot open dir /ncc/TicketDB/Messages/2004/06/NCC#2004063337: No such file or > > > directory > > > Cannot open Message File > > > /ncc/TicketDB/Messages/2004/06/NCC#2004063337/NCC#2004063337.000 : No such > > > file or directory > > > Use of uninitialized value in string eq at /usr/local/ncc/bin/xrtt line 3518. > > > > > > > > > James > > > > ------------------------------------------------------------------------------ > Henk Uijterwaal Email: henk.uijterwaal(at)ripe.net > RIPE Network Coordination Centre http://www.amsterdamned.org/~henk > P.O.Box 10096 Singel 258 Phone: +31.20.5354414 > 1001 EB Amsterdam 1016 AB Amsterdam Fax: +31.20.5354445 > The Netherlands The Netherlands Mobile: +31.6.55861746 > ------------------------------------------------------------------------------ > > Process and Procedure are the last hiding place of people without the wit > and wisdom to do their job properly. (David Brent). >
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