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[atlas] Reconnecting probe 3508 - troubleshooting
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Robert Kisteleki
robert at ripe.net
Wed Aug 24 10:17:14 CEST 2016
On 2016-08-23 21:20, Michael-John Turner wrote: > On Tue, Aug 23, 2016 at 12:02:46PM +0200, Daniel Karrenberg wrote: >> Try a different ethernet cable and/or switch port. > > I have done both of those (a completely different switch, in fact), but to > no avail. > > Cheers, MJ Hi, It is possible that the probe is in some irrecoverable state. However, before requesting a new one, please try plugging it in into a different network (friend's home, work or such) and leave it for a bit. If this works then you can rule out the probe being faulty. (We had many cases where the probe was sent back to us, and simply plugging it in on our network "just worked".) Regards, Robert
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