[ncc-services-wg] ops help at RIPE meetings

Hi,

On Tue, Oct 16, 2012 at 08:00:43PM +0100, Jim Reid wrote:
> On 16 Oct 2012, at 18:57, Randy Bush wrote:
> 
> >> We noticed that attendees seemed reluctant to report issues to the
> >> RIPE NCC operations team during the RIPE meeting
> >
> > there is no visible clue on how to do this.  e.g. no ops help desk or
> > 'get tech help' signage pointing to the noc.
> 
> Randy, I'm surprised you think such signage or clue is needed because  
> the meeting bumf clearly says how to spot the NCC's ops people. It's  
> usually mentioned in the opening plenary too.

Since I never can remember whether its "opsmtg at ripe.net" or "mtg-ops at ripe.net"
or whatever, I did run into the same issue - checked the web page, tried
to find contact details.  Got a web form.  Gah.

Of course we know how to identify ops people, but anyone having done support
knows that "coordinated reporting" instead of "just tell someone and hope
that he's not busy with what he is doing right now and will remember" is
more useful...

Gert Doering
        -- NetMaster
-- 
have you enabled IPv6 on something today...?

SpaceNet AG                        Vorstand: Sebastian v. Bomhard
Joseph-Dollinger-Bogen 14          Aufsichtsratsvors.: A. Grundner-Culemann
D-80807 Muenchen                   HRB: 136055 (AG Muenchen)
Tel: +49 (89) 32356-444            USt-IdNr.: DE813185279