[members-discuss] Ticketing System / Roadmaps

Dear Gert, Elvis,

First, let me recognise that the ticketing system has been a sore point for a number of years and we have made little progress in addressing the issues that you and others have raised. We are not overly proud of our record here.

In the next few weeks, we plan to publish roadmaps with our plans for the next quarter[1]. We will make sure the ticketing system is covered here.

Given there are other areas which may need priority, I can't promise that you will be completely satisfied by what we propose in terms of the ticketing system. However, having public roadmaps should help to inform discussions about what we focus on and where trade-offs need to be made. Publishing more detail about our plans and tracking feedback or changes should also make it easier to hold us to account when we fail to deliver.

So, if you can bear with us a little longer, once this is ready we can continue the discussion on this list, using these roadmaps as a starting point.

Kind regards,

Felipe Victolla Silveira
Chief Operations Officer
RIPE NCC

[1] Using our recent RPKI roadmap as a model:
https://www.ripe.net/manage-ips-and-asns/resource-management/rpki/rpki-planning-and-roadmap