[members-discuss] Support canned reply

Hi,

I and some of my customers have also received the same message several
times over the past few days.

It’s the RIPE NCC’s way to cheat the numbers and ‘hide’ the bad way they
violate the SLA agreement constantly.

I wish they would stop doing that. Either reply to the user or not, and if
you do not and the SLA numbers show you screw up too often… hire more
people, automate more of the process, find a way to respect the SLA but not
by cheating…

Elvis

PS: I even asked about this at the RIPE Meeting and there are for the past
few months 20%+ (hundreds or thousands a month) tickets that do NOT receive
a reply within the SLA, imagine if you add the tickets where they cheat and
do send a worthless message (like the ones you and I have receives over the
past few days)…

On Thu, May 27, 2021 at 10:50 Cynthia Revström via members-discuss <
members-discuss at ripe.net> wrote:

> Hi,
>
> I am not sure if this or ncc-services-wg is the best place for this but I
> have now 2 times recently gotten this reply from the NCC for not being able
> to reply to my ticket within 24h.
>
> > Due to a very high workload, we were  unable to process your request at
> this time and will process it the following business day.
>
> I really don't get the point of doing this, there is an auto reply
> confirming you have received my email so if I don't get a reply within 24h
> I assume that you had too many tickets or it is a holiday or something.
>
> I mainly also wanted to ask if others are also receiving this?
>
> -Cynthia
> _______________________________________________
> members-discuss mailing list
> members-discuss at ripe.net
> https://mailman.ripe.net/
> Unsubscribe:
> https://lists.ripe.net/mailman/options/members-discuss/elvis%40v4escrow.net
>
-- 
This message was sent from a mobile device. Some typos may be possible.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://www.ripe.net/ripe/mail/archives/members-discuss/attachments/20210527/67c5e68b/attachment.html>