[members-discuss] About transfer policies

Hi Elvis,

What specific "SLA" are you referring to?

-- 
Regards,
   Terrence Koeman, PhD/MTh/BPsy
     Darkness Reigns (Holding) B.V.

Please quote relevant replies.

> -----Original Message-----
> From: members-discuss <members-discuss-bounces at ripe.net> On Behalf Of
> Elvis Daniel Velea
> Sent: Tuesday, March 3, 2020 3:59 AM
> To: members-discuss at ripe.net
> Subject: Re: [members-discuss] About transfer policies
> 
> Hi,
> 
> it's funny how the outcome of a transfer request depends so much on
> which IPRA is handling that request.
> 
> We've had numerous tickets with the RIPE NCC and I can confirm that the
> outcome of a request/ticket depends a lot on which IPRA is responding,
> whether the weather was nice that morning or whether the IPRA had a good
> breakfast :)
> 
> I've been complaining to the RIPE NCC RS management team for more than a
> decade about inconsistencies in the department (even when I was working
> there as an IPRA, up to 8 years ago) and I am not sure that anything can
> be done.. Some people will follow the procedure to the letter and
> further, some will be more lenient.
> 
> The SLA was very important about 10 years when I was working there -
> every message was supposed to receive a reply within 24 hours. Now that
> doesn't seem to matter any more, I don't even know if the NCC still has
> an SLA.
> 
> Every time I did not like an answer or the delay of a ticket without an
> actual reason, I've replied to the IPRA and CCed the manager of the
> department. Most of the times, my request has received an answer from a
> manager or a swift resolution from the IPRA.
> 
> I used to get the contact details of the managers from the RIPE website,
> but it seems that one is not maintained at all any longer (I've seen
> managers there that have not been working for the NCC for 6-12 or even
> more months). I contacted Fergal about this issue and i hope they are
> working on updating their staff pages (too bad that most managers e-mail
> addresses are no longer public so you can not actually CC them in a
> ticket any longer).
> 
> To also address your peculiar issue, it would be very simple to ask a
> lawyer or someone that handles registration of Ukrainian companies what
> that line means and forward the answer to the RIPE NCC. Or wait for the
> RIPE NCC to get that answer directly... however, it is strange that with
> a few Ukrainian employees in house (and hundreds if not thousands of
> Ukrainian registration documents processed over the years) the RIPE NCC
> has decided to contact the Ukrainian Ministry of Justice to request
> clarification in this case.
> 
> my 2 cents,
> 
> elvis
> 
> On 3/2/20 18:11, Dmitry P wrote:
> > Hello,
> >
> > we are in some weird situation with transfering out an IP range and RIPE
> > doesn't provide any answers to our questions, the transfer is suspended
> > for a very weird reason and we are out of options; I would like to hear
> > other members opinions on that subject with a hope of seeking some
> > answers that RIPE didn't provide after numerous attempts.
> >
> > Our company's extracts are created by Ukraine's Ministry of Justice and
> > have a specific line near the director field which says '(не має)' right
> > after mentioning the director's name, which means "(doesn't have)" from
> > Ukrainian.
> > ПОЧТАРЬОВ ДМИТРО ОЛЕГОВИЧ - керівник з 25.05.2016 (не має);
> >
> > We had this line on all our extracts since the company was opened and
> > RIPE has a) accepted us as a member by reviewing those extracts b)
> > approved numerous in and out transfers with those extracts  since 2016
> > c) recently approved a transfer out about 2 weeks ago using the extract
> > with the same line.
> >
> > 4 days ago we have requested another transfer and a RIPE rep. has asked
> > us to clarify about what '(не має)' means in our extract. We have no
> > clue what it means exactly and never interested because it was present
> > since a first extract, also because RIPE has never questioned it before,
> > and as I have mentioned, all the previous extracts came with that line.
> >
> > We don't have a clue of what it means and the RIPE's rep. decided to
> > suspend the transfer and make a request to Ukraine's Ministry of
> > Justice, which was very unexpected decision from our point of view.
> > She told us that "Though we process tens of requests of Ukrainian
> > companies every day, it's first time that we see such a record. It's not
> > entirely clear what it means and what you as a Director "do not have".",
> > to which I responded it's a false statement, because RIPE certainly HAS
> > SEEN this line before, at least because my company have performed many
> > transfers and requests with RIPE, which have been approved using same
> > extracts. In this case, she talked about her own experience in the name
> > of RIPE, which already was not very professional.
> >
> > So I obviously asked why does some her or RIPE's unawareness in
> > Ukraine's legislation should concern us, to what I got no answer at all.
> > Are we really responsible for RIPE's lack of knowledge on some subject?
> > Our company is active and the extracts are all valid on the min. justice
> > site, also the signee of the T.A. corresponds to the director name -
> > this all makes us compliant to the RIPE's rules and policies, which, we
> > believe should have made this transfer complete already.
> >
> > Notwithstanding our expectations, RIPE didn't provide any answer to our
> > questions and also didn't tell why this specific matter should concern
> > this specific transfer, since there were already approved transfers
> > using same extract. Now we must wait about 2 or 3 weeks until the Min.
> > of Justice responds them to clarify this, which made us very
> > disappointed, since we still do not understand why this case affects our
> > transfer at all.
> >
> > This is very frustrating and we have no more choices but hearing other
> > members opinions and suggestions, if any. Doesn't it look like RIPE is
> > very contradictory to its own policies in this case?
> >
> >
> >
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> discuss/elvis%40v4escrow.net
> 
> --
> Elvis Daniel Velea
> V4Escrow LLC
> Chief Executive Officer
> E-mail: elvis at v4escrow.net
> Mobile: +1 (702) 970 0921
> 
> 
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