[members-discuss] Administrative procedures within RIPE NCC: Any way to soften it ?

Hello,

The same case happened to me, 6 months of nonsense, so I decided to take an action - to run for RIPE board, I wrote in my agenda that RIPE is Bureaucratic-Centered and not LIR-Centered, unfortunately I received only 15% of the total votes. A very strong system worked against me to make sure that no changes will be made in RIPE.

Regarding the democracy that was written here, the voting system in RIPE is that the elected #1 can choose who will be elected after him in the same GM, by asking the voters of him who to vote after him. That kind of voting system will never allow changes in RIPE, will never allow new spirits in RIPE, taking into account that elected #1 already have a position and power in RIPE board, taking into account that censorship was implemented by the same board.

RIPE is being controlled by the big enterprises and by the universities, not by the common LIR.


Can a representative of RIPE NCC join in and write what is the average ticket resolution time for similar cases (mergers/transfers/etc) for big enterprises (LIR's with high number of resources) and for universities ? (compared to the average ticket resolution time for such cases for all LIR's ? )


The costs of RIPE NCC which are related to human resources, don't comply with the actual responsibilities of RIPE nor with the quality of service that RIPE is providing, and clearly shows that RIPE is an inefficient organization. The only reason that I see for the long time and very tedious processes is to justify the high number of employees in RIPE NCC, to justify the major expenses of RIPE NCC for human resources, unneeded work is "being created".

Currently there is an action by RIPE NCC Board Chairman to censor candidates in the next elections in order to make sure that RIPE NCC will not change for the best of everyone and that no one will dig in RIPE NCC expenses.


On 14th of April 2020 I received the following response from RIPE NCC CFO Gwen van Berne, regarding my request for transparency to RIPE NCC Board of RIPE NCC providers:

------
Thanks so much for your interest in RIPE NCC’s transactions. The Finance department sees it as one of its primary roles to give the membership full insight in the financial obligations of our association.

Further to your questions to the Executive Board (Christian Kaufmann) please be informed that the Finance department plans to create a Purchase History Calendar with Purchases above 100k and a Capital Investment overview with investments above 25k.

These overviews will be presented to the membership during the GM in May and I am confident that this will provide you with the information you are looking for. We will start with the 2019 details and we will make a comparison with 2018. Please allow us a couple of weeks to set up a proper format that also meets GDPR requirements.

Happy to answer any more questions in the meantime,
------


Since than no update was received and they didn't do what they wrote, still no one knows who are RIPE NCC providers.


Regards,
Elad

________________________________
From: members-discuss <members-discuss-bounces at ripe.net> on behalf of @exploitation_reseau <noc at ecritel.net>
Sent: Wednesday, July 8, 2020 12:54 PM
To: Clement Cavadore <ccavadore at vedege.net>
Cc: members-discuss at ripe.net <members-discuss at ripe.net>
Subject: Re: [members-discuss] Administrative procedures within RIPE NCC: Any way to soften it ?

Hello,

I couldn't say better, each time I have needed to transfert or merge some LIRs it's a pain in the a**.

For example my latest transfert #225596. It cost to me months and months to confirm the merge between two companies. Now I have one LIR and a sub LIR for 24months... Yeay... See you again in 2022 to finish the transfert.

I hope the RIPE could simplify the process.

Such a cumbersome process will inevitably raise the question: Is it really necessary that I waste 6 months of my time for a database which will not reflect reality anyway for at least 2 two years?

In the meantime, it is very likely that the people in charge of RIPE have left or have changed jobs. Or that documents are more difficult to find, etc.

Regards,

Boris PASCAULT
Ecritel
________________________________
De : Clement Cavadore <ccavadore at vedege.net>
Envoyé : lundi 6 juillet 2020 15:18
À : members-discuss at ripe.net
Objet : [members-discuss] Administrative procedures within RIPE NCC: Any way to soften it ?

Dear members,

I wanted to share my recent experience regarding the painful
administrative & bureaucratic procedures within RIPE NCC, and start a
discussion with you, in order to see if some of you feel the same, and,
if its the case, if we could make it evolve in order to enhance the
"customer experience" :-).

TL;DR: I feel that the due diligence procedures at RIPE NCC are too
strict, and that they should be a bit more human when having to deal
with administrative changes.




>From my own experience, here is what happenned to me:

One of my customer (let's call them A) has been a member for years, and
it has been acquired/reorganized multiple times before when I started
to work with him. As a responsible (new) LIR admin, I wanted to make
its administrative status relevant with their real situation.
That was a big mistake!
While I can admit that the juridic situation was quite complex, we had
to spend months in exchanging documents in order to justify every move,
but in the end, the only option that we had, was to open a new LIR, and
move its resources from the "legacy LIR" to the new one. We decided at
some time, that it was not worth to waste more time than already done,
so we did that, and A' was born (and we are going to move A resources
to A').


... but a few months later: Same player play again !
Another customer of mine (B, which is a sister company of A), needed
its membership to be updated, as their original structure has been
terminated (integrated in another company, partial merge, rename etc).
=> Well, after weeks of legal documents exchange, we were told by the
RIPE NCC that all the justifications have been verified, and that was
we were initially asking was OK... BUT... that they couldn't simply
change the name of its LIR, because it has not been a full
acquisition. The only valid/useable option would be to make B become a
member on its own, and to transfer from the former LIR to that shiny
new LIR (other option was to move the resources in A' and make
assignations for B, but that is not an option for the end user's org).

I have been talking with others members among my contacts, and they all
say that having to deal with RIPE NCC on administrative topics is a
pain in the ass.



My question is simple:
1- Is there some ways to make RIPE NCC a bit more flexible, when the
situation allows it?

2- For my particular case: Given that the "historic LIRs" from A & B
only had some transferable resources, and given the fact that there
were clear justification: Why not simply allowing a LIR name change?


I cannot believe that the only option in order to sort out
administrative mess, is to open new membership and terminate older
membership. I know that RIPE NCC's income will lower in the next
future, due to LIR consolidation, but at the moment, I am a bit feeling
that the rigid procedures are only a mean for RIPE NCC to get new
opening fee and double billing for new members/future closed members.


For the RIPE NCC staff: I bet you could easily find which members I am
talking about (and if not, I can share the ticket numbers in private).
I can understand that your procedures have to be a bit strict in order
to avoid resources Hijacks/illegal transfers, but when the situations
seems understandable and correct, I'd like to see you exercise good
judgment when it seems valid justifications.

I just do not want to disclose the member's name publicly, as they
didn't ask me to write this email. But since I am managing multiple
LIRs, I thought it would be interesting to deal that topic on the
membership level. If you have some experiences to share, go ahead !


Thanks for reading until the end !
--
Clément Cavadore



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