[members-discuss] Email issues with RIPE NCC for new LIRs

thank you 
but this mail for me???

BR
> On Nov 9, 2017, at 1:59 PM, lir unitel.net.pl <lir at unitel.net.pl> wrote:
> 
> Hello all
> 
> I would also like to add something to how RIPE employees respect (better not respect) new LIRs
> Since 3 weeks they have my emails somewhere and they do not reply to them. Phone calls are also somewhere, and despite some arrangements, they also do not respect me.
> 
> I wonder if anyone has any influence on the people who work there because they ask for 3-4 weeks to contact me and I can not get on.
> 
> The level of insolence was achieved when it was exceeded ?
> 
> -- 
> Grzegorz Dacka
> 
> 
>> Dnia 7 listopada 2017 o 14:26 Staff <hostmaster at ntx.ru> napisał(a):
>> 
>> 
>> Dear all!
>> 
>> I would like to bring one new issue with RIPE NCC to public.
>> 
>> This situation mostly rely on new members and new LIRs. RIPE NCC started
>> to censor email names and filter them as much as they want. And that
>> also depends from RIPE NCC staff that take a ticket.
>> 
>> This makes delays in ticket processing because we spend about 1-2 weeks
>> already for new company LIRs because RIPE NCC staff refuse to continue
>> until they see the email name they like and we have to create email by
>> email so they like it
>> 
>> I found this completely inconvenient, useful and unfriendly.
>> This situation should be changed. Last months RIPE NCC changed a lot of
>> things in the usual work and become harder to do simplest things with
>> RIPE NCC staff.
>> 
>> Currently RIPE stopped to accept my personal email that I use for almost
>> 10 years. This email contains from one symbol in it's name.
>> 
>> Please see some examples
>> 
>> -------
>> In order for our Registration Department to be able to process resources
>> requests, LIRs must first have a personal SSO account. Generic role SSO
>> accounts such as info at ripe.net etc. cannot be accepted. We require a
>> personal SSO account such as: Johnsmith at ripe.net for example.
>> 
>> The email provided 1 at ntx.ru cannot be accepted.
>> ...
>> Nicole Castaibert (RIPE NCC Support)
>> ---------
>> 
>> All nicknames, short names, names of the company in email also not
>> accepted by RIPE NCC anymore. So we have to create new emails and use
>> new emails with some name in it.
>> 
>> But the main useless of all of that - that new LIR can change
>> registration account email after LIR registration done.
>> So this all they require is useless.
>> 
>> That takes my time, time of my staff, time of RIPE NCC staff that get
>> paid from LIR members fees. I found that RIPE NCC work does not comply
>> with the proper quality standards and not members oriented.
>> 
>> 
>> 
>> -- 
>> Jury Bogdanov
>> NOC/Hostmaster
>> +7 (499) 346-76-29
>> 
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