[members-discuss] Email issues with RIPE NCC for new LIRs
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lir unitel.net.pl
lir at unitel.net.pl
Thu Nov 9 11:59:02 CET 2017
Hello all I would also like to add something to how RIPE employees respect (better not respect) new LIRs Since 3 weeks they have my emails somewhere and they do not reply to them. Phone calls are also somewhere, and despite some arrangements, they also do not respect me. I wonder if anyone has any influence on the people who work there because they ask for 3-4 weeks to contact me and I can not get on. The level of insolence was achieved when it was exceeded ? -- Grzegorz Dacka > Dnia 7 listopada 2017 o 14:26 Staff <hostmaster at ntx.ru> napisał(a): > > > Dear all! > > I would like to bring one new issue with RIPE NCC to public. > > This situation mostly rely on new members and new LIRs. RIPE NCC started > to censor email names and filter them as much as they want. And that > also depends from RIPE NCC staff that take a ticket. > > This makes delays in ticket processing because we spend about 1-2 weeks > already for new company LIRs because RIPE NCC staff refuse to continue > until they see the email name they like and we have to create email by > email so they like it > > I found this completely inconvenient, useful and unfriendly. > This situation should be changed. Last months RIPE NCC changed a lot of > things in the usual work and become harder to do simplest things with > RIPE NCC staff. > > Currently RIPE stopped to accept my personal email that I use for almost > 10 years. This email contains from one symbol in it's name. > > Please see some examples > > ------- > In order for our Registration Department to be able to process resources > requests, LIRs must first have a personal SSO account. Generic role SSO > accounts such as info at ripe.net etc. cannot be accepted. We require a > personal SSO account such as: Johnsmith at ripe.net for example. > > The email provided 1 at ntx.ru cannot be accepted. > ... > Nicole Castaibert (RIPE NCC Support) > --------- > > All nicknames, short names, names of the company in email also not > accepted by RIPE NCC anymore. So we have to create new emails and use > new emails with some name in it. > > But the main useless of all of that - that new LIR can change > registration account email after LIR registration done. > So this all they require is useless. > > That takes my time, time of my staff, time of RIPE NCC staff that get > paid from LIR members fees. I found that RIPE NCC work does not comply > with the proper quality standards and not members oriented. > > > > -- > Jury Bogdanov > NOC/Hostmaster > +7 (499) 346-76-29 > > ---- > To unsubscribe from the members-discuss mailing list, log in to your RIPE NCC account and change your preferences in the Subscribed Mailing Lists section at the bottom of the page: > https://my.ripe.net/#/account-details > > Please note that it can take up to one hour for subscription changes to take effect. > > If you are unable to log in to your RIPE NCC account, please contact <ncc at ripe.net>.
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