[members-discuss] Dealing with automated ticket system replies
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Gert Doering
gert at space.net
Fri Jun 13 17:24:43 CEST 2014
Hi, On Fri, Jun 13, 2014 at 04:58:20PM +0200, Serge Radovcic wrote: > I would rather not un-subscribe email addresses without first gaining > permission. We do this on the address-policy mailing list - whoever sends an autoreply to a list post will be unsubscribed, and receive a notice why. This was proposed to the APWG list, and people agreed to it, so following community consensus. That's what I'd propose to do here as well: - propose to do it exactly that way ("who sends an autoreply gets unsubscribed, and informed about the reasons why") - wait 14 days for community feedback - if nobody protests, go there. > Furthermore, the email addresses subscribed to the 'members-discuss' > mailing list are the ones LIRs configure in the LIR Portal. > > Unfortunately, sometimes emails sent to the members-discuss list are > forwarded internally to other addresses ? such as in the case of > ticketing systems or role emails ? and those are the ones sending the > automated replies. > > We can look for similar domains in the list of subscribers, but we might > not find an exact match with the sending email (which can be something > like 'noreply at example.com'). In that case, we can't be confident that we > are un-subscribing the correct address. If you can't find the culprit, send probes coming from unique sender addresses, so you can see on the autoreply to: address which receiver this was mapped to. Mailman can even do this automatically for you :-) Gert Doering -- NetMaster -- have you enabled IPv6 on something today...? SpaceNet AG Vorstand: Sebastian v. Bomhard Joseph-Dollinger-Bogen 14 Aufsichtsratsvors.: A. Grundner-Culemann D-80807 Muenchen HRB: 136055 (AG Muenchen) Tel: +49 (0)89/32356-444 USt-IdNr.: DE813185279 -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 811 bytes Desc: not available URL: <https://lists.ripe.net/ripe/mail/archives/members-discuss/attachments/20140613/d38da65f/attachment.sig>
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