[members-discuss] Dealing with automated ticket system replies

Hi,

On Fri, Jun 13, 2014 at 04:58:20PM +0200, Serge Radovcic wrote:
> I would rather not un-subscribe email addresses without first gaining 
> permission.

We do this on the address-policy mailing list - whoever sends an autoreply
to a list post will be unsubscribed, and receive a notice why.

This was proposed to the APWG list, and people agreed to it, so following
community consensus.

That's what I'd propose to do here as well:

 - propose to do it exactly that way ("who sends an autoreply gets 
   unsubscribed, and informed about the reasons why")
 - wait 14 days for community feedback
 - if nobody protests, go there.

> Furthermore, the email addresses subscribed to the 'members-discuss' 
> mailing list are the ones LIRs configure in the LIR Portal.
> 
> Unfortunately, sometimes emails sent to the members-discuss list are 
> forwarded internally to other addresses ? such as in the case of 
> ticketing systems or role emails ? and those are the ones sending the 
> automated replies.
> 
> We can look for similar domains in the list of subscribers, but we might 
> not find an exact match with the sending email (which can be something 
> like 'noreply at example.com'). In that case, we can't be confident that we 
> are un-subscribing the correct address.

If you can't find the culprit, send probes coming from unique sender
addresses, so you can see on the autoreply to: address which receiver
this was mapped to.  Mailman can even do this automatically for you :-)

Gert Doering
        -- NetMaster
-- 
have you enabled IPv6 on something today...?

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