[members-discuss] Dealing with automated ticket system replies

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Sent from my BlackBerry 10 smartphone.
  Original Message  
From: BUZON TSE GSOPER NOTIFICATIONS NWS-SPAIN
Sent: Friday, 13 June 2014 18:12
To: Serge Radovcic; members-discuss at ripe.net
Subject: Re: [members-discuss] Dealing with automated ticket system replies

Dear all,

Please, remove our mail address noc.plan at t-systems.es for this discussion!!!!!!!!!!!!!

BR,

José Luis Peñas Cuesta
T-Systems Iberia
Supervisor Desktop Services & Solutions - CIC/NOC
Sancho de Ávila 110 - 130
08018 Barcelona
Teléfono: +34 93 341 96 28
+34 682779680
E-mail: joseluis.penas at t-systems.es 
Internet: http//:www.t-systems.es

-----Mensaje original-----
De: members-discuss-bounces at ripe.net [mailto:members-discuss-bounces at ripe.net] En nombre de Serge Radovcic
Enviado el: viernes, 13 de junio de 2014 16:58
Para: members-discuss at ripe.net
Asunto: [members-discuss] Dealing with automated ticket system replies

Hello all humans out there that are reading this mail,

I want to say that I feel your pain as I too have to deal with all these ticket system replies on a daily basis and would also like to tackle this issue.

I would rather not un-subscribe email addresses without first gaining permission.

Furthermore, the email addresses subscribed to the 'members-discuss' 
mailing list are the ones LIRs configure in the LIR Portal.

Unfortunately, sometimes emails sent to the members-discuss list are forwarded internally to other addresses - such as in the case of ticketing systems or role emails - and those are the ones sending the automated replies.

We can look for similar domains in the list of subscribers, but we might not find an exact match with the sending email (which can be something like 'noreply at example.com'). In that case, we can't be confident that we are un-subscribing the correct address.

In order to be successful, we'll have to contact the companies in question and find out the chains of redirects that lead to the problem in order to get them fixed/removed from the LIR Portal subscriptions.

Over the past year or so, and due to our team's efforts, we reduced the amount of automated ticket responses from more than well over 100 to about 30 or so that we still get today. Which isn't too bad considering some 3,015 email addresses are subscribed to this list, but I agree that zero would be the ultimate goal!

I am more than happy to go after those that are remaining (which I am about to receive an updated list of after hitting "Send") to reduce this amount even further if possible.

And for those of you that are behind these ticket systems and are actually reading this thread, can you provide an alternative email address that will not produce an automated ticket response. Here is the URL that will explain how you can do this:

https://www.ripe.net/lir-services/member-support/info/membership-mailing-lists/subscribing-to-members-discuss

Here's looking forward to a more human mailing list!

Take care,

Serge Radovcic
Chief Communications Officer
RIPE NCC


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