This is too much!

Thanks! Wish you success!

Cheers,
Beri

On Mon, 2 Oct 2000, Mirjam Kuehne wrote:

>> 
>> Dear Berislav,
>> 
>> I understand your frustration. Please be assured that we are doing all
>> we can to improve the situation. Many useful suggestions were made
>> during the RIPE Meeting and together with measures already undertaken
>> we hope that those will improve the situation within an acceptale
>> timeframe.
>> 
>> For example, we make an effort to handle straight forward and well
>> formatted requests as quickly as possible and raise assignment windows
>> wherever possible, so that those tickets will not have an unnecessary
>> impact on the wait queue. Therefore we can continue to concentrate on
>> the others.
>> 
>> We are also constantly hiring new staff (today 5 new hostmasters have
>> started). 
>> 
>> So, we seriously hope that the situation will improve soon.
>> 
>>  Berislav Todorovic <beri at EU.net> writes:
>>   * 
>>   * Folks,
>>   * 
>>   * If I remember well, we talked about some improvements on the last RIPE
>>   * Meeting, regarding the request waiting queue length. We then heard the
>>   * information from RS manager that the waiting queue was 7-10 days long.
>>   * OK - that's acceptable. However, this:
>>   * 
>>   * >> This ticket is 25 days old and the oldest ticket in the Wait Queue
>>   * >> is 26 days old.
>>   * 
>>   * is seriously bad performance! Hope it will improve soon, though. ;-)
>>   * 
>>   * By the way, a nice MRTG/RRD graph of waiting queue length weekly and
>>   * monthly statistics would be really nice to have.
>> 
>> Good suggestion. We are currently working on that and hope to have
>> something online in a couple of days. The graph will show the following:
>> - number of tickets opened
>> - number of tickets closed
>> - length of current wait queue
>> 
>> We will send an announcement to the list as soon as the graphs are up.
>> 
>> Best Regards,
>> 
>> Mirjam Kuehne
>> RIPE NCC
>> 


---------    Berislav Todorovic, Network Engineer    ---------
-------   KPNQwest N.V. - IP NOC (formerly EUnet NOC)  -------
----  Wilhelmina van Pruisenweg 78, 2595 AN Den Haag, NL  ----
---    Phone: +31-70-379-3990; Mobile: +31-651-333-641     ---
--         Email: beri at kpnqwest.net <=> beri at EU.net         --
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