This is too much!

Dear Berislav,

I understand your frustration. Please be assured that we are doing all
we can to improve the situation. Many useful suggestions were made
during the RIPE Meeting and together with measures already undertaken
we hope that those will improve the situation within an acceptale
timeframe.

For example, we make an effort to handle straight forward and well
formatted requests as quickly as possible and raise assignment windows
wherever possible, so that those tickets will not have an unnecessary
impact on the wait queue. Therefore we can continue to concentrate on
the others.

We are also constantly hiring new staff (today 5 new hostmasters have
started). 

So, we seriously hope that the situation will improve soon.

 Berislav Todorovic <beri at EU.net> writes:
  * 
  * Folks,
  * 
  * If I remember well, we talked about some improvements on the last RIPE
  * Meeting, regarding the request waiting queue length. We then heard the
  * information from RS manager that the waiting queue was 7-10 days long.
  * OK - that's acceptable. However, this:
  * 
  * >> This ticket is 25 days old and the oldest ticket in the Wait Queue
  * >> is 26 days old.
  * 
  * is seriously bad performance! Hope it will improve soon, though. ;-)
  * 
  * By the way, a nice MRTG/RRD graph of waiting queue length weekly and
  * monthly statistics would be really nice to have.

Good suggestion. We are currently working on that and hope to have
something online in a couple of days. The graph will show the following:
- number of tickets opened
- number of tickets closed
- length of current wait queue

We will send an announcement to the list as soon as the graphs are up.

Best Regards,

Mirjam Kuehne
RIPE NCC