[db-wg] Re: abuse-c: proposal

On Mon, Feb 09, 2004 at 01:07:30PM +0100, Marco d'Itri wrote:
> I looked at the inetnum object CISBRD-CUST-ADSL-113, one of these
> created by you for your broadband customers: it contains in the remarks
> attributes a well visible notice about where complaints should be sent,
> yet you say that you still get them at your personal email address.
> Do you really think that users would understand better if they read
> "abuse-mailbox: user at example.com" instead of that sentence in english
> which explains what the allocation is for and who should be notified of
> abuse?
> I do not pretend to be an expert in user interfaces, but I think that,
> for a random user, natural language should be easier to understand than
> something like "abuse-mailbox".
> 
> I think that there is a consensus that there is the need for a method to
> look up the abuse desk address for an IP address, and I believe that irt
> objects (which have the big advantage of existing) are fit to this.

The problem is that over 10% of the inetnum objects contain a remarks:
attribute to an abuse contact.

With this amount of usage, I think you can justify the creation of a
dedicated attribute, which is not free-form and users don't have to rely
on the string around it to find the correct address.

MarcoH