[anti-abuse-wg] Anti-social assholes

First of all, can we please avoid insulting people here, particularly
on email subjects?

I understand how we are all fed up at times with the abuse handling of
certain providers (or lack thereof) but, even if it wasn't what rfg was
intending this could easily be construed as a personal attack by
certain people on this list (completely unrelated to HostDime, I should
note) which won't help having healthy discussions with everyone
involved.

Thanks


JJS JJS writes:
> To put it alternatively: 
> Imagine you walk down a street and there are lots of pubs (saloons?)
> that serve Alcohol and they all have drunken people swearing and
> trashing the place and you ask to report it to the manager but the
> bouncer of one premises says... "You have to put it in writing via
> email" and the next premises says "you have to telephone during
> business hours" and another says "you have to write a letter to an
> address".
> 
> That is their choice. Sometimes with forms, it pre-loads it into a
> system that formats it for them. Sometimes there are email systems
> that can extract that information and format it anyway. But if they
> want you to use a form, they are indicating that's the best way for
> them to know what is happening.

That's perfectly fine. They can prefer receiving abuse complaints via a
form. Or using separate reporting emails for phishing / spam / child
abuse… Or receiving everything in one big mail. Or as separate emails
for every url, even if it only differs in a trailing slash. Some would
like to get a call for urgent matters. Or they would prefer that you
were logged in on their system.

That's all fine, as far as they are *preferences*.

I have my preferences as well. I may accommodate them if it's easy for
me, but perhaps only if that doesn't make it too burdensome for me.
For instance, I may have to fill my own ticket with what was reported
to the provider. This is zero-cost for reports performed by email, but
may mean taking three times more if choosing to report instead via an
abuse form. Which may not always have available on a given day to 
jumping through hoops in order to please yet another provider that day
(and, sadly, the lack of response don't encourage taking the extra
effort of doing it _their way_. There are providers doing great, but
too many deaf ears out there).

Best regards

-- 
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https://www.incibe-cert.es/

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