[anti-abuse-wg] Question about spam to abuse inbox

Javier

I can well imagine.

We’ve been hit with multiple phishing attacks and getting some companies to respond AND take action was painful.

Regards

Michele

--
Mr Michele Neylon
Blacknight Solutions
Hosting, Colocation & Domains
https://www.blacknight.com/
https://blacknight.blog/
Intl. +353 (0) 59  9183072
Direct Dial: +353 (0)59 9183090
Personal blog: https://michele.blog/
Some thoughts: https://ceo.hosting/
-------------------------------
Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business Park,Sleaty
Road,Graiguecullen,Carlow,R93 X265,Ireland  Company No.: 370845

From: Javier Martín <javier.martin at centrored.net>
Date: Thursday, 18 February 2021 at 15:40
To: Michele Neylon - Blacknight <michele at blacknight.com>, Hans-Martin Mosner <hmm at heeg.de>, Michele Neylon - Blacknight via anti-abuse-wg <anti-abuse-wg at ripe.net>
Subject: Re: [anti-abuse-wg] Question about spam to abuse inbox
Hello.

The subject of abuse emails are, with few exceptions, a useless thing, it depends on the good faith of the recipient.
For our part, we continue to have servers from large companies attacking us for more than 6 months and after dozens of emails no one has helped us.

Regards.
Javier

Sobre 18/02/2021 16:33:07, Michele Neylon - Blacknight via anti-abuse-wg <anti-abuse-wg at ripe.net> escribió:
Hans-Martin

I’d disagree

For larger companies the types of abuse reported will go to different places and teams. They’re also better for collecting the data you need to be able to act on a report.

Abuse reports are a nuisance – anyone who thinks otherwise needs to get their head examined.

However a lot of us will deal with abuse reports, but will not put up with people telling us how we should receive them.

Regards

Michele


--
Mr Michele Neylon
Blacknight Solutions
Hosting, Colocation & Domains
https://www.blacknight.com/
https://blacknight.blog/
Intl. +353 (0) 59  9183072
Direct Dial: +353 (0)59 9183090
Personal blog: https://michele.blog/
Some thoughts: https://ceo.hosting/
-------------------------------
Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business Park,Sleaty
Road,Graiguecullen,Carlow,R93 X265,Ireland  Company No.: 370845

From: anti-abuse-wg <anti-abuse-wg-bounces at ripe.net> on behalf of Hans-Martin Mosner <hmm at heeg.de>
Date: Thursday, 18 February 2021 at 15:27
To: anti-abuse-wg at ripe.net <anti-abuse-wg at ripe.net>
Subject: Re: [anti-abuse-wg] Question about spam to abuse inbox
Am 18.02.21 um 15:02 schrieb Michele Neylon - Blacknight via anti-abuse-wg:

I know quite a few companies now use specific forms for handling reports of different types of reports and have moved away from email almost entirely, which makes a lot of sense.


At the risk of derailing this interesting and useful topic, I have to disagree with the use of forms to report abuse. In the cases I've seen, those forms are hard to find, are a burden to fill out, require me to add information that is completely irrelevant to the abuse incident, and don't allow me to add relevant information (such as a complete mail header). Not getting a response only adds to the feeling that I've wasted my time...

It may make a lot of sense for companies who see abuse reports as a nuisance, though :-)

There are better ways to increase the quality of abuse reports received. The best is to respond positively to informative and verifiable abuse reports with timely and appropriate replies and, above all, actions.

Cheers,
Hans-Martin

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