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<p class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US">Javier<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US">I can well imagine.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US">We’ve been hit with multiple phishing attacks and getting some companies to respond AND take action was painful.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US">Michele<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="color:black">--<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:black">Mr Michele Neylon<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:black">Blacknight Solutions<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:black">Hosting, Colocation & Domains<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:black">https://www.blacknight.com/<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:black">https://blacknight.blog/<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:black">Intl. +353 (0) 59  9183072<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:black">Direct Dial: +353 (0)59 9183090<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:black">Personal blog: https://michele.blog/<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:black">Some thoughts: https://ceo.hosting/
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:black">-------------------------------<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:black">Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business Park,Sleaty<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-GB" style="color:black">Road,Graiguecullen,Carlow,R93 X265,Ireland  Company No.: 370845</span><span lang="EN-GB" style="mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:12.0pt;color:black">From:
</span></b><span style="font-size:12.0pt;color:black">Javier Martín <javier.martin@centrored.net><br>
<b>Date: </b>Thursday, 18 February 2021 at 15:40<br>
<b>To: </b>Michele Neylon - Blacknight <michele@blacknight.com>, Hans-Martin Mosner <hmm@heeg.de>, Michele Neylon - Blacknight via anti-abuse-wg <anti-abuse-wg@ripe.net><br>
<b>Subject: </b>Re: [anti-abuse-wg] Question about spam to abuse inbox<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Gadugi",sans-serif;color:black">Hello.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Gadugi",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Gadugi",sans-serif;color:black">The subject of abuse emails are, with few exceptions, a useless thing, it depends on the good faith of the recipient.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Gadugi",sans-serif;color:black">For our part, we continue to have servers from large companies attacking us for more than 6 months and after dozens of emails no one has helped us.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Gadugi",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Gadugi",sans-serif;color:black">Regards.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Gadugi",sans-serif;color:black">Javier<o:p></o:p></span></p>
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<blockquote style="border:none;border-left:solid windowtext 1.0pt;padding:0cm 0cm 0cm 8.0pt;margin-left:0cm;margin-top:15.0pt;margin-bottom:5.0pt;min-width: 500px">
<p style="margin-top:7.5pt"><span style="font-size:12.0pt;font-family:"Gadugi",sans-serif;color:#AAAAAA">Sobre 18/02/2021 16:33:07, Michele Neylon - Blacknight via anti-abuse-wg <anti-abuse-wg@ripe.net> escribió:<o:p></o:p></span></p>
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<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US">Hans-Martin</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US"> </span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US">I’d disagree</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US"> </span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US">For larger companies the types of abuse reported will go to different
 places and teams. They’re also better for collecting the data you need to be able to act on a report.</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US"> </span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US">Abuse reports are a nuisance – anyone who thinks otherwise needs
 to get their head examined. </span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US"> </span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US">However a lot of us will deal with abuse reports, but will not
 put up with people telling us how we should receive them. </span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US"> </span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US">Regards</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US"> </span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US">Michele</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US"> </span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US"> </span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">--</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Mr Michele Neylon</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Blacknight Solutions</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Hosting, Colocation & Domains</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">https://www.blacknight.com/</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">https://blacknight.blog/</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Intl. +353 (0) 59  9183072</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Direct Dial: +353 (0)59 9183090</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Personal blog: https://michele.blog/</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Some thoughts: https://ceo.hosting/
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">-------------------------------</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business Park,Sleaty</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Road,Graiguecullen,Carlow,R93 X265,Ireland  Company No.: 370845</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US"> </span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">From:
</span></b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">anti-abuse-wg <anti-abuse-wg-bounces@ripe.net> on behalf of Hans-Martin Mosner <hmm@heeg.de><br>
<b>Date: </b>Thursday, 18 February 2021 at 15:27<br>
<b>To: </b>anti-abuse-wg@ripe.net <anti-abuse-wg@ripe.net><br>
<b>Subject: </b>Re: [anti-abuse-wg] Question about spam to abuse inbox<o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Am 18.02.21 um 15:02 schrieb Michele Neylon - Blacknight via anti-abuse-wg:<o:p></o:p></span></p>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt;min-width: 500px">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US"> </span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US">I know quite a few companies now use specific forms for handling
 reports of different types of reports and have moved away from email almost entirely, which makes a lot of sense.</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-GB" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-fareast-language:EN-US"> </span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
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<p><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">At the risk of derailing this interesting and useful topic, I have to disagree with the use of forms to report abuse. In the cases I've seen, those forms are hard to find, are a burden
 to fill out, require me to add information that is completely irrelevant to the abuse incident, and don't allow me to add relevant information (such as a complete mail header). Not getting a response only adds to the feeling that I've wasted my time...<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">It may make a lot of sense for companies who see abuse reports as a nuisance, though :-)<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">There are better ways to increase the quality of abuse reports received. The best is to respond positively to informative and verifiable abuse reports with timely and appropriate replies
 and, above all, actions.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Cheers,<br>
Hans-Martin<o:p></o:p></span></p>
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