[anti-abuse-wg] Question about spam to abuse inbox

Hans-Martin

I’d disagree

For larger companies the types of abuse reported will go to different places and teams. They’re also better for collecting the data you need to be able to act on a report.

Abuse reports are a nuisance – anyone who thinks otherwise needs to get their head examined.

However a lot of us will deal with abuse reports, but will not put up with people telling us how we should receive them.

Regards

Michele


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Mr Michele Neylon
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From: anti-abuse-wg <anti-abuse-wg-bounces at ripe.net> on behalf of Hans-Martin Mosner <hmm at heeg.de>
Date: Thursday, 18 February 2021 at 15:27
To: anti-abuse-wg at ripe.net <anti-abuse-wg at ripe.net>
Subject: Re: [anti-abuse-wg] Question about spam to abuse inbox
Am 18.02.21 um 15:02 schrieb Michele Neylon - Blacknight via anti-abuse-wg:

I know quite a few companies now use specific forms for handling reports of different types of reports and have moved away from email almost entirely, which makes a lot of sense.


At the risk of derailing this interesting and useful topic, I have to disagree with the use of forms to report abuse. In the cases I've seen, those forms are hard to find, are a burden to fill out, require me to add information that is completely irrelevant to the abuse incident, and don't allow me to add relevant information (such as a complete mail header). Not getting a response only adds to the feeling that I've wasted my time...

It may make a lot of sense for companies who see abuse reports as a nuisance, though :-)

There are better ways to increase the quality of abuse reports received. The best is to respond positively to informative and verifiable abuse reports with timely and appropriate replies and, above all, actions.

Cheers,
Hans-Martin
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