<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"> <head> <meta http-equiv="Content-Type" content="text/html; charset=Windows-1252"> <meta name="Generator" content="Microsoft Word 15 (filtered medium)"> <style></style> </head> <body lang="EN-IE" link="#0563C1" vlink="#954F72" style="word-wrap:break-word"> <div class="WordSection1"> Hans-Martin<o:p></o:p> <o:p> </o:p> I’d disagree<o:p></o:p> <o:p> </o:p> For larger companies the types of abuse reported will go to different places and teams. They’re also better for collecting the data you need to be able to act on a report.<o:p></o:p> <o:p> </o:p> Abuse reports are a nuisance – anyone who thinks otherwise needs to get their head examined. <o:p></o:p> <o:p> </o:p> However a lot of us will deal with abuse reports, but will not put up with people telling us how we should receive them. <o:p></o:p> <o:p> </o:p> Regards<o:p></o:p> <o:p> </o:p> Michele<o:p></o:p> <o:p> </o:p> <o:p> </o:p> <div> --<o:p></o:p> Mr Michele Neylon<o:p></o:p> Blacknight Solutions<o:p></o:p> Hosting, Colocation & Domains<o:p></o:p> https://www.blacknight.com/<o:p></o:p> https://blacknight.blog/<o:p></o:p> Intl. +353 (0) 59 9183072<o:p></o:p> Direct Dial: +353 (0)59 9183090<o:p></o:p> Personal blog: https://michele.blog/<o:p></o:p> Some thoughts: https://ceo.hosting/ <o:p></o:p> -------------------------------<o:p></o:p> Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business Park,Sleaty<o:p></o:p> </div> Road,Graiguecullen,Carlow,R93 X265,Ireland Company No.: 370845<o:p></o:p> <o:p> </o:p> <div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm"> From: anti-abuse-wg <anti-abuse-wg-bounces@ripe.net> on behalf of Hans-Martin Mosner <hmm@heeg.de> Date: Thursday, 18 February 2021 at 15:27 To: anti-abuse-wg@ripe.net <anti-abuse-wg@ripe.net> Subject: Re: [anti-abuse-wg] Question about spam to abuse inbox<o:p></o:p> </div> <div> Am 18.02.21 um 15:02 schrieb Michele Neylon - Blacknight via anti-abuse-wg:<o:p></o:p> </div> <blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"> <o:p></o:p> I know quite a few companies now use specific forms for handling reports of different types of reports and have moved away from email almost entirely, which makes a lot of sense.<o:p></o:p> <o:p></o:p> </blockquote> At the risk of derailing this interesting and useful topic, I have to disagree with the use of forms to report abuse. In the cases I've seen, those forms are hard to find, are a burden to fill out, require me to add information that is completely irrelevant to the abuse incident, and don't allow me to add relevant information (such as a complete mail header). Not getting a response only adds to the feeling that I've wasted my time...<o:p></o:p> It may make a lot of sense for companies who see abuse reports as a nuisance, though :-)<o:p></o:p> There are better ways to increase the quality of abuse reports received. The best is to respond positively to informative and verifiable abuse reports with timely and appropriate replies and, above all, actions.<o:p></o:p> Cheers, Hans-Martin<o:p></o:p> </div> </body> </html>