[anti-abuse-wg] What if provider not answering abuse reports?

Karim,

As Andre has implied, there is no RIPE policy regarding what a provider
must do when an abuse complaint is received.

This is something that has been talked about repeatedly over the years,
but we have never come close to reaching consensus for all sorts of reasons.

It will, doubtless, be something the community continues to discuss as
time goes by.

Brian
Co-Chair, RIPE AA-WG

Brian Nisbet, Network Operations Manager
HEAnet Limited, Ireland's Education and Research Network
1st Floor, 5 George's Dock, IFSC, Dublin 1
Registered in Ireland, no 275301  tel: +35316609040  fax: +35316603666
web: http://www.heanet.ie/

On 06/05/2016 11:03, Karim Saif wrote:
> Thank you Andre.
> 
> It is not spam abuse.
> 
> I have the correct contact information from RIPE database but provider
> is not even acknowledge they received report.
> 
> Karim
> 
> On Thu, May 5, 2016 at 3:45 PM, Andre <andre at ox.co.za
> <mailto:andre at ox.co.za>> wrote:
> 
>     On Thu, 5 May 2016 15:31:25 +0000
>     Karim Saif <karimsaif2015 at gmail.com
>     <mailto:karimsaif2015 at gmail.com>> wrote:
>     > Hello,
>     > I would like to know if there is procedure to deal with a Network
>     > provider that is not responding to abuse reports on one of their IPs.
>     > Thank you for your time
>     > Karim Saif
>     >
>     Dear Karim,
> 
>     You can report spam abuse here:
> 
>     https://spamcop.net   and/or also here http://spamid.net
> 
>     There is no way to force anyone to listen to your complaints, if enough
>     (different) people / persons / networks complain about the same
>     ip/range then it may affect their reputation. It may also simply be
>     that you are not filing complaints at the correct address/person/people
> 
>     For example: Someone field an abuse report about me, to myself
>     today... but it was not our IP range, in fact the complainant could
>     not read the email headers properly... - So, there are man ythings to
>     be considered :)
> 
>     I hope this all helps you in some way
> 
>     Kind Regards
> 
>     Andre
> 
>