[anti-abuse-wg] Abuse-C attributes - required e-mail address contact method.

Jonathan,

Thanks for your mail.
On 13/03/2015 15:18, Gist, Jonathan wrote:
> Hello,
>
> The RIPE policy around the abuse-c attribute requires the presence of an
> e-mail address, which is asked to be used by subscribers wishing to
> report abuse incidents. This contact method is resource intensive and
> Virgin Media would like to propose a change to the policy to remove the
> requirement for an e-mail address contact field.
>
> Virgin Media would like to specify virginmedia.com/netreport (a web-form
> that feeds an abuse case management system) in the abuse attribute to
> ensure that we are able to properly manage and prioritise abuse
> complaints.  If we have the web-form listed as the abuse contact we are
> able to maximise appropriate abuse handling measures to prevent misuse
> of our network and thereby ensure an optimum experience for all
> complainants.
>
> Is this a view that is help by others?

I think that you've had some response from the community over the last 
few days which will hopefully be useful. If you would still like to 
investigate this amendment to the policy, or consider other options, 
then the Working Group Chairs are happy to help in any way we can.

Thanks,

Brian
Co-Chair, RIPE AA-WG