[anti-abuse-wg] Abuse-C attributes - required e-mail address contact method.

On 3/13/2015 11:35 PM, andre at ox.co.za wrote:
> On Fri, 13 Mar 2015 17:03:25 +0100
> Gert Doering <gert at space.net> wrote:
>> On Fri, Mar 13, 2015 at 03:18:17PM +0000, Gist, Jonathan wrote:
>>> The RIPE policy around the abuse-c attribute requires the presence
>>> of an e-mail address, which is asked to be used by subscribers
>>> wishing to report abuse incidents. This contact method is resource
>>> intensive and Virgin Media would like to propose a change to the
>>> policy to remove the requirement for an e-mail address contact
>>> field.
>>> Virgin Media would like to specify virginmedia.com/netreport (a
>>> web-form that feeds an abuse case management system)
>>>
>> I would not support such a change, at least not without a *well
>> defined* format for such web forms.
>> On the reporting side of abuse, it is just way too much work to
>> figure out how particular ISPs expect to receive abuse reports,
>> offloading half the work of abuse handling to the reporter.
>> (I report quite a lot of abuse, but I refuse to do anything but
>> e-mail, because it is just too much work for me - it's your
>> customers, they are giving *you* money, their abuse should not cost
>> *me* extra time).
>> Gert Doering
+5
Arnold
> +1
>
> Certain types of ISP's wish to reduce their costs of flooding the
> Internet. If they can force you to have to jump through their website
> hoops, they can make it so challenging and difficult to report their
> abuse, that it will become impossible.
>
> Just to define an acceptable standard for any such web reporting
> system would be an immense challenge in itself.
>
> Email is simply the easiest and most direct way to communicate
> and to receive notice of abuse complaints.
>
> Possibly I may be bold and suggest that virginmedia rather installs
> an email ticketing system and allocates resources to managing their
> abuse complaints than attempting to propose solutions that
> are divisive and non productive.
>
> my 2c (we have high inflation so 1c just does not cut it any longer...)
>
> ac
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