[anti-abuse-wg] Abuse-C attributes - required e-mail address contact method.

> Am 14.03.2015 um 07:35 schrieb andre at ox.co.za:
> 
> On Fri, 13 Mar 2015 17:03:25 +0100
> Gert Doering <gert at space.net> wrote:
>> On Fri, Mar 13, 2015 at 03:18:17PM +0000, Gist, Jonathan wrote:
>>> The RIPE policy around the abuse-c attribute requires the presence
>>> of an e-mail address, which is asked to be used by subscribers
>>> wishing to report abuse incidents. This contact method is resource
>>> intensive and Virgin Media would like to propose a change to the
>>> policy to remove the requirement for an e-mail address contact
>>> field.
>>> Virgin Media would like to specify virginmedia.com/netreport (a
>>> web-form that feeds an abuse case management system)

I would support an *additional field* for „abuse-webform“ in the abuse-c attributes, to ensure that *manual reports* contain everything what is needed for an ISP to act on, beside the "abuse-mailbox“ for automated (e.g. X-ARF complaints). But not in the fashion that it is getting the „single point of contact“.

>> I would not support such a change, at least not without a *well
>> defined* format for such web forms.

For companies like us, reporting out thousands of abuse-reports (phishing sites, malware complaints, etc.) per day, webforms are making it impossible to report abuse.

>> On the reporting side of abuse, it is just way too much work to
>> figure out how particular ISPs expect to receive abuse reports,
>> offloading half the work of abuse handling to the reporter.
>> (I report quite a lot of abuse, but I refuse to do anything but
>> e-mail, because it is just too much work for me - it's your
>> customers, they are giving *you* money, their abuse should not cost
>> *me* extra time).

Exactly!

Rgds,
Thorsten