[anti-abuse-wg] Manual vs automated reports

Hi,

> Well, you need to have received a report from yahoodle.com before you
> can separate it from the rest.  You also need some authentication
> scheme to ascertain the sender's identity, so it is not so trivial
> after all.

This is part of the trust building process you have to do anyway. No 
abuse department would ever trust unknown reports blindly. And in either 
ways (one or two abuse-mailbox attributes) you have to proof authentication.

But this is now sliding away from the main topic. The point I would make 
here is, that there are techniques in place that can separate reports 
and that can proof authentication and that abuse departments can or 
should use them and not not using these techniques and make things more 
complicated for the reporter.

We have to differentiate another thing as well. We are talking here 
about reports that are not opt-in. So if an abuse department wants to 
receive all feedbackloops on a dedicated email address, they can do so, 
because they have the right to choose while subscribing. But it does not 
make any sense to publish this dedicated address in whois.

> OTOH, asking for the reporter's intervention lets them know that you
> received their complaint and are doing something about it.

I'm not 100% sure if I completely understood what you want to say with 
that. If we have the case of 2 email addresses and an reporter sends 
them to the by receiver subjectively wrong address and the receiver 
contacts the reporter to tell him to send it to another address this 
shows that he is doing something about it? If it's that what you meant I 
can't follow this logic. The receiver could tell the sender to send it 
to another address which is dev-nulled (which the receiver will 
obviously not mention).

And why should we build in this hoop for receivers and make it harder 
for them, force them to start discussions about the right address and 
waste time on that when they can easily separate things technically in 
their system?

Thank,

Tobias