[anti-abuse-wg] Maxis Communications Bhd

Hello Laura,

Reading most of the comments posted here, I see that most, if not all, want
a clear accountability from the networks that provide our link to the
Internet. Certainly, the RIPE NCC Report Form is a good start.

But as so many have stated the lack of accountability and sheer indifference
on behalf of some networks in handling Abuse / Spam reports. A case in point
that I like to bring to everyone's attention is Maxis Communications Bhd, in
Malaysia.

Since 2009, I have traced and reported Abuse violations to Maxis
Communications Bhd abuse team [ABUSE at maxis.com.my], but I just discovered
that this network had ignored all my previous violations reports, as I just
received the following "Not read" and "deleted without being read"
confirmation notices in my inbox:


  To:      Mail Abuse For Maxis Communications Bhd;
  Cc:      Federal Trade Commission; junk at brightmail.com;
nonregistered at coldrain.net; spam at mailpolice.com; spam at sendusspam.com;
submitspam at fortinet.com; abuse at craigslist.org; postmaster at craigslist.org
  Subject: REPORTING SPAM
  Sent:    Thu, 15 Apr 2010 18:23:44 +0800

was deleted without being read on Thu, 12 Apr 2012 19:03:21 +0800

++++

  To:      Mail Abuse For Maxis Communications Bhd; 
  Cc:      Malaysian RMP; Federal Trade Commission; junk at brightmail.com;
nonregistered at coldrain.net; report at dcm.mailprove.com;
spam at mailpolice.com; spam at sendusspam.com; submitspam at fortinet.com
  Subject: Spam: REPORTING SCAM/FRAUD
  Sent:    Tue, 1 Sep 2009 06:47:31 +0800

was deleted without being read on Thu, 12 Apr 2012 19:12:52 +0800

++++

  To:      Mail Abuse For Maxis Communications Bhd; 
  Cc:      Federal Trade Commission; junk at brightmail.com;
nonregistered at coldrain.net; report at dcm.mailprove.com;
spam at mailpolice.com; spam at sendusspam.com; submitspam at fortinet.com
  Subject: REPORTING SPAM
  Sent:    Mon, 27 Jul 2009 18:49:27 +0800

was deleted without being read on Thu, 12 Apr 2012 19:15:08 +0800

++++


  To:      Mail Abuse For Maxis Communications Bhd
  Cc:      Federal Trade Commission; junk at brightmail.com;
nanas at killfile.org; nonregistered at coldrain.net;
report at dcm.mailprove.com; spam at mailpolice.com; spam at sendusspam.com;
submitspam at fortinet.com
  Subject: REPORTING SPAM
  Sent:    Thu, 23 Apr 2009 19:46:12 +0800

was deleted without being read on Thu, 12 Apr 2012 19:12:51 +0800


++++


  To:      Mail Abuse For Maxis Communications Bhd; 
  Cc:      Federal Trade Commission; junk at brightmail.com;
nanas at killfile.org; nonregistered at coldrain.net;
report at dcm.mailprove.com; spam at mailpolice.com; spam at sendusspam.com;
submitspam at fortinet.com
  Subject: Spam: REPORTING SCAM/SPAM
  Sent:    Thu, 7 May 2009 08:23:39 +0800

was deleted without being read on Thu, 12 Apr 2012 19:12:51 +0800


++++

As these confirmations show, a network like Maxis Communications Bhd can
simply choose not to respond, and completely ignore network violations
reports, and after a few years [yes, YEARS] delete such reports as if
nothing had happened.

To be fair, I have copied this network's technical contact Muhadzir Abdul
Majid [zay at maxis.com.my] as well as their Whois only contact, Chiau Tik Tan
[cttan at maxis.net.my] so that they can for themselves what actually happens
when someone reports and sends an abuse report to Maxis Communications Bhd.

Thank you,

Reza Farzan 
rezaf at mindspring.com