[anti-abuse-wg] RIPE NCC Abuse Complaints, Audits and Reports

Dear colleagues,

Following discussions and comments on the mailing list, we would like to 
inform you about the current status of audits and handling abuse 
complaints, and on plans to improve the way we deal with these.

Currently, abuse complaints come in via abuse at ripe.net. When this is a 
valid complaint, we investigate the matter, we contact the relevant LIR 
and we execute an audit on the LIR.

Apart from audits initiated by complaints, we also execute audits of 
randomly selected LIRs as well as LIRs in whose registration records we 
notice inconsistencies.

Here are some statistics on the number of audits and on the outcomes of 
those audits:
- 2009: 319 audits, all LIRs were in order or complied with auditors’ 
instructions
- 2010: 447 audits, seven PI assignments were deregistered
- 2011: 234 audits, 124 are complete, two LIRs were closed as a result 
of the audits, two PI assignments were deregistered, 110 audits are ongoing

For confidentiality reasons, the RIPE NCC does not report on individual 
audits, on the changes/amendments made in the audits or on the 
comments/communication with the LIR during the audit.

Reports on audits will take place during the update from the RIPE NCC at 
the RIPE NCC Services Working Group at every RIPE Meeting.

We acknowledge there is a lack of clarity and transparency on our abuse 
and complaint procedure. We are in the process of redeveloping this 
process to improve our services in this area. We will present the 
revised process during the RIPE 63 Meeting in Vienna.

Because we are in the process of setting this up, we welcome your 
feedback and any experiences you would like to share on this mailing 
list. We will not comment on each and every suggestion, but we will take 
the feedback/comments into account in developing this new procedure.

Kind regards,
Athina Fragkouli
RIPE NCC