[anti-abuse-wg] 2010-09 New Policy Proposal (Frequent Update Request)

Le 09/11/2010 16:03, Jamie Stallwood a écrit :
> What happens if:
>
> * A named maintainer for a assigned subnet is not a LIR in their own
> right?
> * There is a typo in an email address and it bounces?
Well, mail delivery status are easy to check :)

> * A small LIR with only one maintainer (or even just a PERSON object) is
> unable to respond, say for instance they had a car accident or
> something?
>

As it is a function abuses normaly  point in best case scenario to a 
ticketing system where mail should be archived & then dispatched to a 
person, but where anyone could take over the historic in case something 
happens. It also permits auditing...

Ticketing system are usually linked to best practices such as evaluating 
urgency/importance of mails before dispatching them to different teams, 
and these systems scale & are easy to install so even one  single person 
could use it without any noticeable drawbacks & some interests (such as 
easily handing over some of the tickets when the load  grows).

And since  support is a well documented function of the enterprise and 
its tools are pretty easy to use ... there should be no worries.

-- 
Julien Tayon