[anti-abuse-wg] How Not To Ask For A Website to Be taken Down

On Dec 21, 2010, at 11:34 PM, "Ronald F. Guilmette" <rfg at tristatelogic.com> wrote:
> In message <FF4A9252-C4E2-4918-8E27-8EA1D239C97B at blacknight.ie>, 
> "Michele Neylon :: Blacknight" <michele at blacknight.ie> wrote:
> 
>> Got this earlier today (not to our abuse contact of course .. )
>> 
>> Couple of things to note
>> 
>> Unless you read it a few times it's not easy to work out what the hell they=
>> are actually asking about
> 
> I confess that I am utterly baffled by your comment.  The message from BofA
> seemed altogether clear and entirely straightforward and unambiguous to me.

A few years back there was a movie called “The Front Page”. In it, the reporter played by Jack Lemmon filed a story about the execution of a criminal. His editor asked where some of the details were. “It’s in the second paragraph,” replied Lemmon. “Nobody reads the second paragraph!” barked the editor.

> 
At the risk of breaking the rule, I think it is reasonable to ask people sending abuse reports to put the details of the abuse and the requested action first and to put waffle at the end, if they feel they have to include it at all. The BoA message started with waffle and it would be perfectly reasonable to not read past that to the meat of the report.

Regards,

Leo