[anti-abuse-wg] spam definition

On 12 Apr 2010, at 11:56, James Davis wrote:

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> Frank Gadegast wrote:
> 
>> Why that ?
>> 
>> A abuse complain is a abuse complain and belongs to this discussion.
>> The question is, how the member has to handle it.
>> 
>> Give me details and ideas instead of "washing" it away ...
> 
> In the four years I've been sitting behind our rather busy abuse mailbox
> we've had questions like:
> 
> "Your customer published something I don't agree with. Take their
> website down now!"
> 
> "Someone broke into my office, please could you send the security staff
> around sometime today".
> 
> "My ex boyfriend is really annoying me, please tell him to stop
> e-mailing me".
> 
> "I was playing CS2 with a ping time of 15ms, now 14ms, helpz!"
> 
> "My internet activity is being traced by the Illuminati using your
> network, please help me. There's an albino monk at my door!"
> 
> None of these are cases of *network* abuse, even though the often end up
> in an abuse mailbox, and so outside the scope of the address.

James

Sounds very similar to the type of stuff we get, though I don't think we've ever had any claims about the illuminati :)

We did, however, have one guy who reported our abuse desk response to us as abuse (try to make sense of that sentence!)

Regards

Michele

> 

Mr Michele Neylon
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