AW: [anti-abuse-wg] how to detect spambots - SPAMTrusted

On 12/03/2009 1:15, "Frank Gadegast" <ripe-anti-spam-wg at powerweb.de> wrote:

[...]

> Users are usually uninformed about their possibilities and only
> complain a lot. Spam is not being recognized by the masses as
> being a crime so far.

And based on what I see, they tend to send abuse reports to the wrong place
because they don't now how to read e-mail headers and the on-line tools they
use often don't read them correctly either. I don't think end users should
have to know how to read e-mail headers but I know that they often try to in
an attempt to reduce the amount of spam they receive and then get very
confused and frustrated when they get a note back telling them they sent the
complaint to the wrong place.

Regards,

Leo