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[address-policy-wg] RE: [policy-announce] 2006-04 New Policy Proposal (Contact e-mail Address Requirements)
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Gert Doering
gert at space.net
Mon Aug 28 17:19:53 CEST 2006
Hi,
On Thu, Aug 24, 2006 at 10:30:21AM +0200, Koepp, Karsten wrote:
> It is not overdemanded to fill in a form if you ask
> someone to spend working time solving your problem.
I find it very annoying.
Some ISP's users are misbehaving (e.g. because they have been hacked),
I send the ISP a very detailed log file, and get back a "please fill in
our (completely unsuitable for the job) web form!!" auto-response.
I *do* see the other side - but just referring people to a web form, or
(which is even worse) not handling abuse complaints at all can not be the
right answer either.
Gert Doering
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