[ris-int] FW: NCC#2004073298 Re: rrc01:PEERING 8210
Shane Kerr shane at ripe.net
Fri Jul 23 18:27:26 CEST 2004
Rene Wilhelm wrote: >>>No, but people tend to reply to the last mail they have in their files, >>>if you use something like hm-ack at r.n it looks as if a human will read >>>it. >> >>We have an address for this, called <unread at ripe.net>. > > > Why does the autoresponse have to come from an unread email account? For RIPE DBM we do this to avoid mail loops (I think - Oleg knows more about these mysteries than I do). For hostmasters, the "From:" is actually <hostmaster at ripe.net>. I guess it makes sense for the "From:" to be <ris at ripe.net> in this case. > If I were a user and needed to add info to a ticket or query it's > status, it would be most convenient if I could reply to the > first (auto)reply to my initial message, as that ensures I get the ticket > number right. > > This is how the OPS & TT-OPS ticketing systems work. > > (ok the tt ticketing system, currently doesn't autoreply, > but if it would, it would send one "From: tt-ops") -- Shane Kerr RIPE NCC
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