[ris-int] FW: NCC#2004073298 Re: rrc01:PEERING 8210
Rene Wilhelm wilhelm at ripe.net
Fri Jul 23 18:10:53 CEST 2004
> > No, but people tend to reply to the last mail they have in their files, > > if you use something like hm-ack at r.n it looks as if a human will read > > it. > > We have an address for this, called <unread at ripe.net>. Why does the autoresponse have to come from an unread email account? If I were a user and needed to add info to a ticket or query it's status, it would be most convenient if I could reply to the first (auto)reply to my initial message, as that ensures I get the ticket number right. This is how the OPS & TT-OPS ticketing systems work. (ok the tt ticketing system, currently doesn't autoreply, but if it would, it would send one "From: tt-ops") -- Rene
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