[atlas] Any recommendations on how I can get ATLAS admins to reset my two-step verification?

Hi Jan,

If you still have problems with your account, please email me directly. 
I didn't want to say that on the list as otherwise people might email me 
directly instead of going through our Customer Service department ;)

Cheers,
Johan


On 20/12/2017 20:36, Johan ter Beest wrote:
> Hi Jan,
>
>
> On 20/12/2017 17:09, Jan Galkowski wrote:
>> Hi
>>
>> I have an ATLAS probe, long connected with a lot of credits.
>>
>> I have a RIPE NCC account, where the email and passcode are both 
>> recognized.
>>
>> Unfortunately, I apparently also have two-step verification set up.  
>> I don't recall doing that, but, then, it's probably my memory is at 
>> fault.  And I do not know where, if anywhere, I put the notes for the 
>> 32 bit "emergency" code.
>
> I've turned your 2FA off so you should be able to log in again.
>>
>> The guidance at the site is to reach out to the ATLAS administrations 
>> in this situation for, I presume a reset.  I have looked for 
>> additional information, and opened tickets. Unfortunately, the link 
>> to the FAQ describing this security facility is "404", and the 
>> tickets have gone acknowledged by the ticketing system, but not 
>> responded to.
>
> I'm sorry about that, I will go check why your tickets were never 
> responded to. Normally you would get a repsonse within 24-48 hours at 
> most.
>>
>> My interest is keen, because I was hoping to get some measurements 
>> research done by the start of the New Year. Alas. I have things I can 
>> do towards this, but has anyone else been in a similar situation?  
>> Advice?
>>
>> Thanks very much, Merry Newtonmas, and best wishes for the New Year.
> Happy holidays to you too and thank you for using RIPE Atlas :)
>
> Kind regards,
>
> Johan ter Beest
> RIPE Atlas Team
>>
>>   - Jan Galkowski, Westwood, MA.
>>
>>
>>
>
>
>