[atlas] An article/FAQ entry about probe troubleshooting

Hi,

first, yes, a FAQ article would be nice. The USB stick of my probe broke 
in November and I wrote to atlas at ripe.net because I was not able to find 
anything about this problem. After a little ping pong mailing and a to 
small USB stick I was finally able to get the probe back online. [1] 
helped to find out that the USB stick needs a capacity of about 3 GB at 
minimum.

But I also suggest that the error tag has to be more specific. In my 
case it was simple "Hardware problem supspected" (yes, with typo, I 
think this is corrected now). If the system is able to detect that the 
USB stick is read only it surely can report this. And then it will be 
only a little step to automatically send a mail to the owner. That would 
be great.

Greetings,
Christian Estelmann


[1] 
https://www.mdsec.co.uk/2015/09/an-introduction-to-hardware-hacking-the-ripe-atlas-probe/

Am 25.01.2016 um 16:28 schrieb Tanner Ryan:
> An issue with having a FAQ for the failing USBs is that people will
> perform the procedure when it is not necessary.
>
> I think though that there should still be more debugging info for
> connections.
>
> On Monday, January 25, 2016, <sarah.wassermann at student.ulg.ac.be
> <mailto:sarah.wassermann at student.ulg.ac.be>> wrote:
>
>     +1 !
>
>     Sarah
>
>     ----- Mail original -----
>     De: "Ondřej Caletka" <Ondrej.Caletka at cesnet.cz <javascript:;>>
>     À: ripe-atlas at ripe.net <javascript:;>
>     Envoyé: Lundi 25 Janvier 2016 16:20:50
>     Objet: [atlas] An article/FAQ entry about probe troubleshooting
>
>     Hi all,
>
>     it seems that failing probes are getting more and more to be an issue,
>     possibly due to USB flash drive failure. I think it would be nice if
>     there was an article / FAQ entry with some official troubleshooting
>     procedures, so we could just send a link to anybody complaining about
>     non functional probe.
>
>     Is there something like this on the roadmap? Perhaps we as the community
>     could make something up:
>
>       - how to check whether the port probe is connected to has proper
>     IP and
>     DNS parameters and is allowed to establish a SSH session to TCP port 443
>     in the Internet (beware of DPI firewalls that allow HTTPS but not SSH
>     over 443)
>
>       - how to check the LED status and the SOS list at the probe page (the
>     current LED explanation in the FAQ is too techy and even power users
>     like me still don't understand all presented states :) )
>
>       - how to diagnose USB flash drive failure, how to force reformatting
>     the flash drive and how to replace it with a new one
>
>
>     What do you think?
>
>     Cheers,
>     Ondřej Caletka
>     CESNET
>
>