[atlas] 3rd generation probe doesn't appear as online

Most of the time I see this happen with there is too little power applied
to the USB power.  How are you powering it?

On Wed, Oct 7, 2015 at 6:28 PM, Thiago Ayub <thiago.ayub at upx.com.br> wrote:

> Hi,
>
>
> I receive a week ago our first probe but I'm unable to make it appear
> as online at the website. I can see it requests DHCP, it gets an IP
> address (NATed), it does some measurements (like HTTP and NTP)
> successufly but at atlas.ripe.net it is listed as 'Never online'. It
> rebooted around 3 times in the last week and each time was kept as
> least 24h in a row with no power down or cable disconnect.
>
> The MAC ADDRESS at the website matches with the MAC ADDRESS labeled in
> the probe.
>
> How should I proceed to get this fixed?
>
>
> Best regards,
>
>
> Thiago Ayub
>
>
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