[atlas] [ripe.net #1087678] problem with connection to network

hi,
Well,ok. thanks
1st question:
- Probe is hosted behind Dual-WAN router with 2 residtual connections with 2 different ISPs. Both connections are online, traffic is load-balanced between them.   Right now I configured router to allow probe traffic via main connection. Should I allow router to just switch between connections as all other devices on internal network do ? Should I ask for 2nd probe and lock it into 2nd connection?
(If that's matter, I use Astaro Security Gateway software appliance as router)


28.05.2013, в 15:37, Alastair Strachan <atlas at ripe.net> написал(а):

> Hello,
> 
> Thanks for your email and update.
> 
> I can confirm the probe is back online and reporting without issue.
> 
> If you do have any further questions, please do not hesitate to contact us.
> 
> Thank you for taking the time to host an Atlas probe. 
> 
> Kind Regards,
> 
> Alastair Strachan
> 
> RIPE Atlas Team 
> 
> ============================================================
> Take the RIPE NCC Survey 2013 and tell the RIPE NCC what you think!
> Participants will be entered into prize draws to win an iPad.
> https://www.ripe.net/survey2013
> =============================================================
> 
> 
> On Mon May 27 18:33:28 2013, sdimonius at gmail.com wrote:
>> Hello and thanks for reply!
>> 
>> Now probe is work. I was read all FaQ, but nothing help.
>> 
>> The network is efficient for 100%.
>> 
>> Experiments help me. First i remove external memory, boot from built
>> in,
>> and then attach usb flash, after 10 mins probe connect to network.
>> 
>> 27.05.2013 16:23, Alastair Strachan пишет:
>>> Hello,
>>> 
>>> Thanks for your email and update.
>>> 
>>> It would appear there is something on the network that is blocking
>> the probe from connecting outside the network.
>>> 
>>> If a probe has been assigned a Static IP and for some reason that is
>> not reachable, the probe will automatically fall back to DHCP. As this
>> is not happening, there must be something blocking it.
>>> 
>>> The probe is currently configured via DHCP, again, this is not
>> allowing the probe to connect outside your network.
>>> 
>>> Please ensure port 443 is fully open and all firewall/security rules
>> have been adjusted accordingly. Please take a look at our FAQ for more
>> troubleshooting steps: https://atlas.ripe.net/about/faq/
>>> 
>>> If you do have any further questions, please do not hesitate to
>> contact us.
>>> 
>>> Thank you for taking the time to host an Atlas probe.
>>> 
>>> Kind Regards,
>>> 
>>> Alastair Strachan
>>> 
>>> RIPE Atlas Team
>>> 
>>> ============================================================
> Take
>> the RIPE NCC Survey 2013 and tell the RIPE NCC what you think!
>>> Participants will be entered into prize draws to win an iPad.
>>> https://www.ripe.net/survey2013
>> =============================================================
>>> 
>>> 
>>> 
>>> 
>>> 
>>> On Sun May 26 16:01:00 2013, sdimonius at gmail.com wrote:
>>>> Hello!
>>>> 
>>>> I have problem with my probe v3 (ID 11003, FW 4520).
>>>> 
>>>> First i used DHCP (at Home, for tests), all was worked fine.
>>>> 
>>>> Then i reconfigure my probe to Static IP (by manual). Static IP
>>>> necessary to install my probe 24/7/365 in server room. We don't use
>> DHCP.
>>>> 
>>>> But probe can't connect to network...
>>>> 
>>>> I brought probe to home, connect to DHCP network. Router give IP to
>>>> probe. But probe still disconnected on atlas.ripe.net at least 3
>> hours...
>>>> 
>>>> LEDs:
>>>> 1 - ON
>>>> 2 - OFF
>>>> 3 - Slow blink
>>>> 4 - ON
>>>> 5 - ON
>>>> 
>>>> Power reset - no result. Try to change Router cfg (ip, dns, mask) -
>> no
>>>> result. Probe still disconnected.
>>>> 
>>>> I read, that if set static IP - probe try to test setting.
>>>> 
>>>> By LEDs - "Network test"? But 3+ hours "Network test"?
>>>> 
>>>> DHCP work correctly (Router - Zyxell Keenetic, last firmware), PC
>> work
>>>> without problems on full autoconfiguration (IP, mask, gateway, DNS)
>>>> 
>>>> Can you help me?
>>>> 
>>>> P.S. Sorry for my english, i'm from Ukraine
>>>> 
>>>> 
>>>> 
>>> 
>>> 
>> 
>> 
> 
> 
>