[atlas] [ripe.net #1087678] problem with connection to network

Hello,

Thanks for your email and update.

It would appear there is something on the network that is blocking the probe from connecting outside the network.

If a probe has been assigned a Static IP and for some reason that is not reachable, the probe will automatically fall back to DHCP. As this is not happening, there must be something blocking it. 

The probe is currently configured via DHCP, again, this is not allowing the probe to connect outside your network.

Please ensure port 443 is fully open and all firewall/security rules have been adjusted accordingly. Please take a look at our FAQ for more troubleshooting steps: https://atlas.ripe.net/about/faq/

If you do have any further questions, please do not hesitate to contact us.

Thank you for taking the time to host an Atlas probe. 

Kind Regards,

Alastair Strachan

RIPE Atlas Team 

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On Sun May 26 16:01:00 2013, sdimonius at gmail.com wrote:
> Hello!
> 
> I have problem with my probe v3 (ID 11003, FW 4520).
> 
> First i used DHCP (at Home, for tests), all was worked fine.
> 
> Then i reconfigure my probe to Static IP (by manual). Static IP 
> necessary to install my probe 24/7/365 in server room. We don't use DHCP.
> 
> But probe can't connect to network...
> 
> I brought probe to home, connect to DHCP network. Router give IP to 
> probe. But probe still disconnected on atlas.ripe.net at least 3 hours...
> 
> LEDs:
> 1 - ON
> 2 - OFF
> 3 - Slow blink
> 4 - ON
> 5 - ON
> 
> Power reset - no result. Try to change Router cfg (ip, dns, mask) - no 
> result. Probe still disconnected.
> 
> I read, that if set static IP - probe try to test setting.
> 
> By LEDs - "Network test"? But 3+ hours "Network test"?
> 
> DHCP work correctly (Router - Zyxell Keenetic, last firmware), PC work 
> without problems on full autoconfiguration (IP, mask, gateway, DNS)
> 
> Can you help me?
> 
> P.S. Sorry for my english, i'm from Ukraine
> 
> 
>