[ncc-services-wg] New functionality for managing support tickets

Dear NCC Services Workgroup,

A suggestion of a feature, 
a "LIR-wide/Primary automatic carbon copy contact for **all** tickets by default, created by any of the LIR users"
or adding an additional cc afterwards the ticket was made by another LIR user.


Thanks, 
Best regards, 
Mike Marchal

----- Oorspronkelijk bericht -----
Van: "Matt Parker" <mparker at ripe.net>
Aan: "NCC Services WG" <ncc-services-wg at ripe.net>
Verzonden: Dinsdag 12 april 2022 16:49:28
Onderwerp: [ncc-services-wg] New functionality for managing support tickets

Dear colleagues,

In February we deployed new functionality for managing your support 
tickets in the LIR Portal. Now that you've had some time to integrate 
this into your workflows, we would like to hear your opinions and any 
suggestions for further improvements.

You can share feedback on either the RIPE NCC Membership Discussion or 
RIPE NCC Services Working Group (WG) mailing lists, or leave a comment 
below my article on RIPE Labs:
https://labs.ripe.net/author/matt_parker/ticketing-in-the-lir-portal/

Kind regards,
Matt Parker

Business Analyst
RIPE Network Coordination Centre





-------- Forwarded Message --------
Subject: [ncc-services-wg] New functionality for managing support tickets
Date: Tue, 1 Feb 2022 11:54:59 +0100
From: Matt Parker <mparker at ripe.net>
To: NCC Services WG <ncc-services-wg at ripe.net>

Dear colleagues,

We are pleased to announce that we have recently deployed new 
functionality for managing your support tickets in the LIR Portal.

You can access this area of the LIR Portal via:
https://my.ripe.net/#/tickets

Following feedback from the community in 2021, we have expanded the 
scope of tickets visible to include tickets that have recently been 
closed. We have added additional details including, but not limited to, 
the status of a ticket, the ticket history, and an indication of when 
there was last activity on a ticket. You can read the following RIPE 
Labs article for more detailed information:

https://labs.ripe.net/author/matt_parker/ticketing-in-the-lir-portal/

We are keen to hear what you think about these improvements. Let us know 
below the article on RIPE Labs or on this mailing list.

The new functionality will be included in our quarterly usability 
testing of the LIR Portal and, if there is sufficient interest, we will 
schedule an Open House event to continue the conversation.

Kind regards,
Matt Parker

Business Analyst
RIPE Network Coordination Centre

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