[ncc-services-wg] ripe rejecting "valid" e-mail

Mr Galbavy,

On Tue, 7 Oct 2003 14:01:54 +0100
"Peter Galbavy" <peter.galbavy at knowtion.net> wrote:

> I replied, in all innocence, to the recent e-mail from NCC about the
> change to allocation objects - commenting on how an LIR like me cannot
> actually update the object themselves. Don't point me to the LIR portal
> - without a working fax number I cannot get an account. Been there, done
> that.

When we created the LIR Portal, we tried to set up security measures to 
prevent accounts from being hijacked, which include receiving a fax. If 
members think that this process is unnecessary or cumbersome, we welcome
suggestions for streamlined alternatives that retain a high level of 
authentication.


> Anyhow, I get back:
> 
> -- quote --
> The RIPE-NCC hostmaster distribution robot has extracted the following
> additional information from it:
> 
>    RegID: No valid RegId found
>    Ticket Number: NCC#2003101214
> 
> We will NOT handle this message. It is of type NOREGIDBOUNCE.
> It concerns an ongoing request.
> -- ... --
> 
> Er, when you have a valid ticket number *why the hell* do you need a
> regID as well ???

You normally don't: when an e-mail is received that contains a valid
ticket  number, and the ticket already has the regID set, that is 
enough for the distribution robot.


Now, the problem that you spotted comes from the fact that we 
inadvertently did not set the regID in this batch of tickets. This is 
why the distribution robot rejected your reply.

I apologise to you and to the other members for any delays this may 
have caused. This problem will not appear again, as we have now set 
all the regIDs in all the tickets that were created for this particular 
announcement, and any replies to those tickets should be accepted by the 
distribution robot.


> Some people really have too much spare time and write too much code that
> doesn't consider the real world. Anyone else object to the over-babying
> of inbound mail to the NCC ? The prices stay high, the work they are
> willing to do goes down. As usual.

I agree with you: over-babying of inbound mail to the NCC is a bad thing.
We are always interested to receive suggestions from our members on ways
to improve our membership services. We can then relay these suggestions 
to the members for approval. We appreciate your input.


Regards.


-- 
Manuel Valente - Software Manager - RIPE NCC