[ncc-announce] [news] New RIPE NCC Ticketing System and Contact Form

Dear Colleagues,

Today, the RIPE NCC launches its new ticketing system. There is a RIPE
Labs article that explains the background behind this change at:
https://labs.ripe.net/Members/AlexBand/ticketing-and-document-management-at-the-ripe-ncc

This change will mostly impact RIPE NCC staff and will not change how
you deal with the RIPE NCC. You should still make requests for
resources, transfers, company name changes, etc. through your LIR
account via my.ripe.net.

All your questions and reports can be channeled through our new contact
form, which combines the old contact and report form functionality. The
new form also presents suggested content to users that can help to
provide them with useful information. The form is available at:
https://www.ripe.net/contact-form

Submissions made through the form will be ticketised and all
documentation will be stored separately and securely in the RIPE NCC's
Document Management System.

Please reply to the emails you receive to ensure your ticket is updated.
You should add your replies to tickets at the top of your email and not
reply "in line". Additional documentation can be submitted via the My
Tickets functionality available to LIR account holders at:
https://my.ripe.net/#/tickets

We have planned the migration to have as little impact as possible. If
you do experience any delays in response during this period, please bear
with us. And if you have any questions, please let me know.

Best regards,

Matt Parker
Business Analyst - Product Management
RIPE NCC