[ncc-announce] Update on Reverse DNS Outage - Resolved

Dear colleagues,

As of Friday, 15 June 2012 at 07:30 UTC, reverse DNS operations are 
fully back to normal.

The service update has been posted at:
http://www.ripe.net/lir-services/service-announcements/reverse-dns-services-issues

However, if you are still experiencing abnormal reverse DNS responses, 
please email us at <dns-help at ripe.net>.

========================
Summary Report and Incident Analysis
========================
We are analysing the incident and preparing a summary report on the 
facts, cause and effects of the outage. We will send this report out 
early next week.

We will follow up with a detailed incident analysis.

==============
Service Updates
==============
All RIPE NCC-related service announcements will be posted on 
<ncc-announce at ripe.net> and published at:
http://www.ripe.net/lir-services/service-announcements

We will also alert our Twitter and Facebook followers that an update has 
been posted. Social media updates are posted and maintained during 
regular business hours.

Please note that the RIPE NCC does not use the 
<members-discuss at ripe.net> mailing list to post service announcements or 
updates.

===================
Reporting Procedures Review
===================
We strive to provide you with accurate updates on outages. We understand 
that for incidents of this nature, timely and regular updates to our 
stakeholders is of the utmost importance. We are analysing feedback from 
the incident and using it to improve our communication procedures.

Kind regards,

Serge Radovcic
Chief Communications Officer
RIPE NCC