<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Hello List,<div class=""><br class=""></div><div class="">after the migration from RTT to Zendesk some while ago, it seems it is still not yet possible</div><div class="">for members/LIRs to view previous tickets and a particular ticket's message history. Why?</div><div class=""><br class=""></div><div class="">- AFAIK Zendesk provides widgets which could be integrated into <a href="http://my.ripe.net" class="">my.ripe.net</a> aka. the LIR portal.</div><div class="">- Another possibility might be SSO-based auth and customer frontend access to <a href="http://ripencc.zendesk.com" class="">ripencc.zendesk.com</a>.</div><div class=""><div class=""><br class=""></div><div class="">Just my five cents.</div><div class=""><br class=""></div><div class=""><div class=""><div class=""><div class=""><p style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class="">Mit besten Grüßen<br class="">Kind Regards</p><p style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;" class="">Dominic Schallert, BA</p><span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica; font-size: 0px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none;"><span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 0px; font-style: normal; font-variant-caps: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span><span><span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 0px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span><span><span><span><span><span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 0px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span><span><span><span><span><span><span><br class="Apple-interchange-newline" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica; font-size: 0px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none;"><span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica; font-size: 0px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none;"><span><span><span><span><span><span><span><img apple-inline="yes" id="4F12E4C2-CCF1-469E-9BC1-DEC2BD056567" src="cid:A38FFA13-EE7B-4A35-9EEC-9DDC33354545@lan" class=""></span><span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica; font-size: 0px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none;"><span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 0px; font-style: normal; font-variant-caps: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span><span><span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 0px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span><span><span><table border-spacing="0" cellpadding="0" cellspacing="0" style="letter-spacing: normal; text-indent: 0px; text-transform: none; word-spacing: 0px; -webkit-text-stroke-width: 0px; padding: 0px; margin: 0px; font-family: "Lucida Grande", sans-serif; font-size: 10px; line-height: 10px; color: rgb(176, 176, 176); border-collapse: collapse;" class=""><tbody class=""><tr class=""><td class=""><span class=""><span style="color: rgb(176, 176, 176); border: none; text-decoration: none;" class=""><b class=""><br class="Apple-interchange-newline">schallert.com e.U.</b></span> | </span><span class="">Hauptstr. 35b, 6800 Feldkirch, Austria</span></td></tr><tr class=""><td height="5" style="height: 5px; font-size: 5px; line-height: 5px;" class=""> </td></tr><tr class=""><td class=""><span class="">UID: ATU66209211</span><span class="Apple-converted-space"> </span> | FN: 440372g | <span class="">Gerichtsstand: LG Feldkirch</span></td></tr><tr class=""><td height="5" style="height: 5px; font-size: 5px; line-height: 5px;" class=""> </td></tr><tr class=""><td class=""><span class="">Tel.: +43 5522 26500 | </span><span class="">Fax: +43 5522 26500-100 <br class=""></span></td></tr><tr class=""><td height="15" style="height: 10px; font-size: 10px; line-height: 10px;" class=""><br class=""></td></tr><tr class=""><td class=""><span class=""><a href="http://www.schallert.com" style="color: rgb(176, 176, 176); border: none; text-decoration: none;" class="">www.schallert.com</a></span><span class="Apple-converted-space"> </span> | <span class=""><a href="mailto:office@schallert.com" style="color: rgb(176, 176, 176); border: none; text-decoration: none;" class="">office@schallert.com</a><br class=""><br class=""><br class=""></span></td></tr></tbody></table><br class=""></span></span></span></span></span></span></span></span><div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica; font-size: 0px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 0px; font-style: normal; font-variant-caps: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 0px; font-style: normal; font-variant-caps: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span><span><span style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 0px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span><span><span><br class=""></span></span></span></span></span></span></span></span></div><br class="Apple-interchange-newline" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica; font-size: 0px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none;"><br class="Apple-interchange-newline" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica; font-size: 0px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none;">
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